All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Annual Maternity Quality and Safety Programme Report 2017 – 2018

The West Coast District Health Board is pleased to present the Maternity Quality and Safety Programme Annual Report for 2017/18.
The West Coast has had a busy year again this year building on the work of the past years. The report last year has been shared widely and has prompted more discussion about how we can continue to improve the maternity system for our mothers and their babies. These discussions have sat alongside the wider discussions within our DHB about the challenges of a rural / remote rural DHB the length of the South Island and how we provide health services equitably. In this case we have been discussing how we provide maternity services and how we have to develop this work capacity among other colleagues particularly in our remotest parts of the DHB such as Haast as an example.

We also continue to work closely with our colleagues in Canterbury DHB and have relooked at our clinical governance and operational governance model this year so we truly oversee our own business on the West Coast. Where we have combined has been the sharing of the Guidelines work this year with the West Coast team now being on the Guidelines Committee in Canterbury and therefore aware of and contributing to all new trans alpine guidelines and what the difference in the application of them might be for the West Coast. This is also occurring more frequently for education updates as well as support for the managers, educator and others involved in maternity. We are also looking at how to engage with more locum cover for our O&G service from Canterbury colleagues, but this is still
being discussed. The Canterbury and West Coast Maternity Quality and Safety Programmes have also separated this year to ensure that the unique nature of both DHBs and how their services are provided and we are confident this will be reflected in how our respective reports now also look.
The Maternity Quality and Safety Programme continues to add significant value to our maternity system on the West Coast. Considerable work has commenced in reviewing the clinical outcome data and lessons that can be learned to support the clinicians making the decisions in this remote DHB. These reviews of outcomes are now happening regularly and generating debate about how things might have been done differently by any or all of the parties involved. This is a sophisticated discussion that can occur on the West Coast because it is a small workforce who are building their trust across the professions assisted by strong clinical leadership locally. This report starts to discuss some of these projects and also the completion of projects we commenced in the previous year.
We are looking forward to the work programme of 2018/19 as we take on some ambitious projects- such as developing a functioning consumer council across the whole of the West Coast to recognise the regional variations. We are also undertaking a review of the West Coast mental health pathway now it is operationalised and how we can actively engage more effectively with Tangata Whenua. These projects in the coming year would not have been able to be progressed without the hard work of the team involved in the Maternity Quality and Safety programme and the strong support of the wider workforce for their work.
Thank you very much to our MQSP Coordinator Vicki Piner, our new Midwife Manager Catarina Morais and O&G lead Ravi Vermulapalli who enthusiastically keep us all motivated and focused on improving our maternity services on system the West Coast. I hope you enjoy reading our report.


Download pdf (6 MB)

Back to Document Library

Page last updated: 24 January 2019

Is this page useful?