HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

West Coast DHB

1281 documents.

Disability Steering Group Minutes – 25 October 2022 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (283 KB)

Disability Steering Group Minutes – 27 September 2022 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (219 KB)

Disability Steering Group Minutes – 23 August 2022 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (233 KB)

Disability Steering Group Minutes – 28 June 2022 – West Coast DHB

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (323 KB)

Disability Steering Group Minutes – 26 April 2022 – West Coast DHB

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (201 KB)

Whataroa Clinic Roster – December 2022

  • Date: 29 Nov 2022
  • Document Type:
  • ID: SW-Roster-Whataroa-122022

Whataroa Clinic Roster for December 2022

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More informationDownload pdf (149 KB)

Hari Hari Clinic Roster – December 2022

  • Date: 29 Nov 2022
  • Document Type:
  • ID: SW-Roster-HariHari-122022

Hari Hari Clinic Roster for December 2022

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More informationDownload pdf (126 KB)

Haast Clinic Roster December 2022

  • Date: 25 Nov 2022
  • Document Type:
  • ID: SW-Roster-Haast-122022

Haast Clinic Roster for December 2022

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More informationDownload pdf (146 KB)

Franz Josef Glacier Clinic Roster December 2022

  • Date: 25 Nov 2022
  • Document Type:
  • ID: SW-Roster-FranzJosef-122022

Franz Josef Glacier Clinic Roster for December 2022

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More informationDownload pdf (128 KB)

Fox Glacier Clinic Roster December 2022

  • Date: 25 Nov 2022
  • Document Type:
  • ID: SW-Roster-Fox-122022

Fox Glacier Clinic Roster for December 2022

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More informationDownload pdf (81 KB)

Outpatient – Patient Experience Survey Report – Quarter 3, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.

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More informationDownload pdf (563 KB)

Inpatient – Patient Experience Survey Report – Quarter 3, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.

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More informationDownload pdf (557 KB)

Endoscopy – Patient Experience Survey Report – 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. We annually invite patients who have accessed gastrointestinal surgical services to participate in our survey, which is provided with the patient’s discharge paperwork to return via freepost envelope.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. 

The information was collected over the survey period of 16 May – 24 June 2022. The survey is built with partnership between the CNS Endoscopy and Quality Coordinator in collating the information on an ongoing basis to obtain more regular feedback from our consumers.

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More informationDownload pdf (540 KB)

Whataroa Clinic Roster – November 2022

  • Date: 27 Oct 2022
  • Document Type:
  • ID: SW-Roster-Whataroa-112022

Whataroa Clinic Roster for November 2022

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More informationDownload pdf (151 KB)

Hari Hari Clinic Roster – November 2022

  • Date: 27 Oct 2022
  • Document Type:
  • ID: SW-Roster-HariHari-112022

Hari Hari Clinic Roster for November 2022

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More informationDownload pdf (133 KB)

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Page last updated: 29 November 2022

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