All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information


27 documents.

Travelling for healthcare

  • Date: 19 Jan 2024
  • Document Type:

This brochure contains information on the national travel assistance scheme (NTA)

More informationDownload pdf (1MB)

Travel assistance pack (for West Coast patients)

This pack is designed to make that process a little bit smoother and provide you with some information.


More informationDownload pdf (1 MB)

How your hospital & health centre works

How your hospital & health centre works

Te Nīkau Hospital & Health Centre is a fit for purpose, modern facility designed to be a one-stop shop for health care.

  • We see people for planned appointments, respond to people with urgent needs, admit and monitor patients that are more seriously unwell and stabilise emergency patients that require critical or specialist care.
  • If you already have an appointment you will be directed to the appropriate waiting area.
  • If you arrive with no appointment, you will initially be seen by a nurse who will ask you some questions to help us decide how urgent it is for you to be seen.
  • Depending on your needs, you may be seen in the Emergency Department or in the Urgent Care clinic.


More informationDownload pdf (671 KB)

Protecting your health in an emergency – Returning home after a flood

Flood water can contain lots of nasty bugs that could make you and your family sick.
Before you start the clean-up process, it’s important to follow these steps to keep you and your family safe.


More informationDownload pdf (639 KB)

West Coast DHB New Graduate Nurse Entry to Practice & New Entry to Specialty Practice Mental Health and Addiction Programmes

Information Brochure

NETP Programme

The West Coast DHB NETP programme is designed to tautoko|support you to develop into a competent, confident, and professional kaitiaki|guardian of your community’s health and wellbeing. We facilitate a range of new and exciting learning opportunities that will help you achieve your career goals – whatever your moehewa|dream may be.
This rural programme incorporates 1:1 and group manaaki|support and care, preceptorship, and educational variety, including an Ara Institute of Canterbury graduate level paper. The programme is shared between Canterbury and West Coast DHBs, which means unique exposure to care provision in an urban environment.

NESP (Mental Health) Programme

The NESP programme is designed to tautoko|support you as a newly qualified or experienced registered nurse to transition to specialising in mental health. We offer exposure to exciting opportunities within this field that are unique to working in New Zealand’s most rural and remote health district.
NESP incorporates 1:1 and group manaaki|support and care, preceptorship, and educational opportunities through a postgraduate certificate that is recognised nationally and internationally. This programme is coordinated by the Canterbury DHB with funding from Te Pou, and will expose you to learning with, and from, colleagues based in a variety of urban and rural settings.



More informationDownload pdf (2 MB)

HDC Learning from complaints

  • Date: 6 May 2013
  • Document Type:

Your rights when using a health or disability service in New Zealand and how to make a complaint.

More informationDownload pdf (352KB)

Kaiwhina brochure

  • Date: 15 Feb 2013
  • Document Type:

Kaiāwhina Whānau Support details

More informationDownload pdf (288KB)

Hand hygene

  • Date: 25 Oct 2010
  • Document Type:

Hand hygiene is the single most important factor in reducing hospital acquired infections.
Our hands may look clean but many germs are invisible to our eyes. We can unknowingly transmit germs on our hands to others and our environment.

More informationDownload pdf (100KB)

Showing 1-27 of 27 results, page 1 of 1.

Page last updated: 7 February 2024

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