Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.

Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.

People can have one or two support people to accompany them to outpatients appointments.

Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.

Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.

Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.

Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.

Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

are COVID-19 positive

are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Pamphlet

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10 documents.

Travel assistance pack (for West Coast patients)

Date: 19 Jan 2024
Document Type: Brochure, Guidelines, Pamphlet
ID: taifwcp202401

This brochure has some outdated information – Please read on

Note: Rates in this brochure haven’t yet been updated, but you can check the correct rates on the National website linked to just below.

This pack is designed to make that process a little bit smoother and provide you with some useful information.

Please note: In April 2024 there have been changes to the NTA scheme, including changes in mileage rates and various other rates. The info about this is currently getting updated on the document linked to here. For further details while our document is getting updated please navigate to NTA updated info on the Health NZ website.

Tags assistance NTA parking Transfers travel

More information Download pdf (1 MB)

Maternal Mental Health Pathway for all

Date: 12 Oct 2021
Document Type: General information, Maternal Mental Health Pathway, Pamphlet, Pathway
ID: MaternalMHPathway20211013

Maternal Mental Health Pathway for all

Services and support available for pregnant/postnatal Women;

In community
Clinical Assessment
Urgent services

Tags maternal maternal services Maternity Mental Health mental health services pathway postnatal women pregnant women

More information Download pdf (463 KB)

How your hospital & health centre works

Date: 3 Aug 2021
Document Type: Brochure, General information, Pamphlet
ID: hyhhcw

How your hospital & health centre works

Te Nīkau Hospital & Health Centre is a fit for purpose, modern facility designed to be a one-stop shop for health care.

We see people for planned appointments, respond to people with urgent needs, admit and monitor patients that are more seriously unwell and stabilise emergency patients that require critical or specialist care.
If you already have an appointment you will be directed to the appropriate waiting area.
If you arrive with no appointment, you will initially be seen by a nurse who will ask you some questions to help us decide how urgent it is for you to be seen.
Depending on your needs, you may be seen in the Emergency Department or in the Urgent Care clinic.

Tags facility health care hospital and health centre how it works

More information Download pdf (671 KB)

Protecting your health in an emergency – Returning home after a flood

Date: 19 Jul 2021
Document Type: Brochure, General information, Guidelines, Health Advice, Pamphlet, Publication
ID: PYH-Flood

Flood water can contain lots of nasty bugs that could make you and your family sick.
Before you start the clean-up process, it’s important to follow these steps to keep you and your family safe.

Tags flood mould returning home water and food safety

More information Download pdf (639 KB)

Buller Health Services are on the Move – Flyer

Date: 20 Nov 2019
Document Type: General information, Guidelines, News, Notice, Pamphlet
ID: BHotm20191120-flyer

In preparation for the demolition needed to make way for construction of the new Buller Health facility, we are relocating a number of services to other areas of the
facility over the weekend starting Friday 22 November 2019.
From Monday 25 November, our Cobden Street entrance will become the single point of entry for the majority of our services, including Buller Medical Centre.

This flyer contains information that you need to know if you’re planning to visit the facility.

Tags Buller Buller Community Services Buller Health Buller Health Services Buller Medical Centre Buller weekend clinics move November 2019 shift weekend clinics

More information Download pdf (505 KB)