Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. We annually invite patients who have accessed gastrointestinal surgical services to participate in our survey, which is provided with the patient’s discharge paperwork to return via freepost envelope.
An electronic survey is in development and we hope to have this available in Q1 of 2023. The survey asks questions about the patient’s experience in communication, partnership, co-ordination and physical and emotional needs.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.
The information was collected over the survey period of 16 May – 24 June 2022. The survey is built with partnership between the CNS Endoscopy and Quality Coordinator in collating the information on an ongoing basis to obtain more regular feedback from our consumers.