HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

2019

131 documents.

Procedures cancelled in last year – Official Information Act Request Response

Partial trans from MoH: 1.How many surgeries /procedures/assessments have been cancelled in the past year. 2.Is it possible to break that number down by month? 3.How many surgeries/procedures/assessments were cancelled in 2019 and in 2017.

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More informationDownload pdf (317 KB)

Serious Adverse Events Report 2019-2020

All serious adverse events are reviewed through a formal process in order to analyse our existing health practices and systems. The purpose of reviewing these is to provide sufficient feedback to patients and families so they are aware of any contributing factors and causes of the event and how the DHB intends to make our systems safer.

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More informationDownload pdf (431 KB)

Consumer Council Agenda – 9 December 2019

Consumer Council Agenda – 9 December 2019

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More informationDownload pdf (224 KB)

Consumer Council Minutes – 9 December 2019

Consumer Council Minutes – 9 December 2019

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More informationDownload pdf (251 KB)

Information regarding staffing and costs – Buller Health.

RE Official Information Act request WCDHB 9366

I refer to your email, dated 30 October 2019, requesting the following information under the Official Information Act from West Coast DHB.

1. The number of staff currently employed in each discipline at Buller Health (i.e. registered nurses, doctors, district nurses, allied health), expressed as both a raw number and as FTEs please.

2. The number of staff expected to be employed in each discipline at Buller Health when the new health centre opens, expressed as both a raw number and as FTEs.

3. The annual staff cost for Buller Health in the year to June 30, 2019.

4. The expected annual staff cost for Buller Health after the new health centre opens.

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More informationDownload pdf (653 KB)

Total amount of debt incurred by the DHB in treating ineligible patients or those from overseas for the financial years 2014/15-2018/19.

I refer to your email, dated 16 October 2019, requesting the following information under the Official Information Act from West Coast DHB.
1. The total amount of debt incurred by the District Health Board in treating ineligible patients or those from overseas for the financial years of 2014/15, 2015/16, 2016/17, 2017/18, and 2018/19.
2. A breakdown of the number of patients who incurred these debts, (the totals as above) for the financial years of 2014/15, 2015/16, 2016/17, 2017/18, 2018/19.

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More informationDownload pdf (652 KB)

Board Meeting – Friday, 13 December 2019

Board Papers for the West Coast DHB Board meeting Friday, 13 December 2019 meeting

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More informationDownload pdf (2 MB)

Tatau Pounamu Meeting papers for December 2019

Tatau Pounamu Advisory Group meeting papers for 6 December 2019 meeting at Board Room, Corporate Services, Grey Base Hospital

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More informationDownload pdf (3 MB)

Granger House: details of any recent complaints, including reports on them, and any audits, from the past six months.

RE Official Information Act request WCDHB 9368

I refer to your email, dated 31 October 2019, requesting the following information under the Official
Information Act from West Coast DHB regarding Granger House.

1. Details of any recent complaints, including reports on them, and any audits, from the past
six months.

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More informationDownload pdf (639 KB)

Breast Reconstruction: The budgeted cost of the clinical codes covering procedures for breast reconstruction: 4553002, 4553900,4554500, 4554501, 4554502

RE Official Information Act request CDHB 10203 and WCDHB 9361

I refer to your email, dated 16 October 2019, requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB.

The budgeted cost of the following clinical codes covering procedures for breast reconstruction:
4553002
4553900
4554500
4554501
4554502

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More informationDownload pdf (783 KB)

The number of persons on Needs Assessment Service Coordination (NASC) waiting list for aged home support.

RE Official Information Act request WCDHB 9359

I refer to your email, dated 14 October 2019 requesting the following information under the Official Information Act from West Coast DHB regarding the number of persons on the West Coast DHB’s Needs Assessment Service Coordination (NASC) waiting list for aged home support. Specifically:

1. The total number of people in the West Coast DHB area receiving aged home-based support services as at 30 September 2019.
2. The total number of people referred to the West Coast DHB NASC for assessment for home-based aged support services, as at 30 September 2019, where the referral/non-referral to HCSS services is yet to occur.
3. The total number of people, with a completed assessment for home-based services, referred for service to a HCSS provider during the month of September 2019.
4. The total number of people, with a completed assessment for home-based services during the month of September 2019, where no referral is to be made for such services.

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More informationDownload pdf (648 KB)

Any information the DHB holds about vaccination / immunisation rates for its health workers.

RE Official Information Act request WCDHB 9354

I refer to your email dated 3 October 2019 requesting the following information under the Official Information Act from West Coast DHB, (this being a follow-up request to our response to your original request WCDHB 9329). This request pertains to vaccination and immunisation rates among staff.

  • Is the rate or proportion of health staff who’d be immune currently, for example against pertussis.  In your charts, I can see that over the 7 years to 2019 Canterbury DHB gave out 1592 pertussis vaccinations to staff.  In West Coast, I can see from your chart that in last 5 years 177 staff were given pertussis vaccines, which is offered 5 yearly.  What this doesn’t tell me is what the proportion of staff is who are up to date – I’d assume that every ten years, all staff would need to have a booster to gain full staff immunity to pertussis, meaning that you’d expect about half of staff to have boosters every five years, when they’re offered.  I’m trying to work out how close to full immunity hospital staff might be – not many DHBs seem to know, and the few that do have rates that vary hugely between regions.
  • Could you tell me how many health workers were at the DHB on average over the years you’ve been tracking vaccinations, or better yet the actual current rates of immunity among your staff?

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More informationDownload pdf (725 KB)

Serious adverse events report 2018-2019

All serious adverse events are reviewed through a formal process in order to analyse our existing health practices and systems. The purpose of reviewing these is to provide sufficient feedback to patients and families so they are aware of any contributing factors and causes of the event and how the DHB intends to make our systems safer.

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More informationDownload pdf (247 KB)

Number of referrals to FSA from FPs for elective orthopaedic surgery? Number accepted onto waiting list? Number referred back to GP below or above threshold? Number of elective orthopaedic surgeries performed at Grey Base Hospital; number referred to Canterbury DHB? Number of Orthopaedic surgeons on roster?

RE Official Information Act request WCDHB 9347

1. How many referrals to First Specialist Appointments from GPs for elective orthopaedic surgery?
2. How many accepted onto waiting list?
3. How many referred back to GP because considered below the threshold for service?
4. How many referred back to GP even though on or above the threshold for service?
5. How many elective orthopaedic surgeries performed at Grey Base Hospital?
6. How many elective orthopaedic surgeries for West Coast based residents performed at Christchurch Hospital?
7. How many orthopaedic surgeons on the WCDHB roster?

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More informationDownload pdf (650 KB)

Information regarding West Coast patient movements.

RE Official Information Act request WCDHB 9353

I refer to your email dated 3 October 2019 requesting the following information under the Official Information Act from West Coast DHB regarding West Coast patient movements. I note your request was clarified on 4 October 2019 as below:

1. In the 2018/2019 year to June, how many patients were sent back to their GP after their first specialist appointment?
2. How many patients were sent to ChCh for orthopaedic surgery in the year to June (2018/2019)?
3. How many orthopaedic surgery procedures were done in Greymouth in the year to June (2018/2019)?
    • How many orthopaedic surgeons are on the roster?
4. How many patients had elective surgery in Greymouth in the year to June (2018/2019)?
5. How many patients from the Coast were admitted to ChCh hospital and-or had surgery in ChCh in the year to June (2018/2019)?

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More informationDownload pdf (688 KB)

Over the past ten years: number of schools offering HPV vaccine? Number of women who received vaccine in school and number who received the HPV vaccine outside of schools.

RE Official Information Act request WCDHB 9346

I refer to your email dated 2 September 2019 sent to the Ministry of Health which they subsequently partially transferred to us on 11 September 2019 requesting the following information under the Official Information Act from West Coast DHB regarding the HPV vaccine. I note we are responding to Questions 1, 2 and 3, specifically:

1. The number of schools offering the vaccine over the past ten years
2. The number of women who received the vaccine in schools over the past ten years
3. The number of women who received the vaccine outside of schools over the past ten years

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More informationDownload pdf (643 KB)

Current waiting time for: Referral from a GP for a prostate cancer initial consultation; for a follow up appointment for a prostate biopsy; for a post biopsy appointment to discuss results and treatment options and for a radical prostatectomy following the post biopsy appointment for persons with a confirmed prostate cancer diagnosis?

RE Official Information Act request WCDHB 9357

I refer to your email dated 10 October 2019 requesting the following information under the Official Information Act from West Coast DHB, in relation to Prostate Cancer Treatment; specifically:

1. The current waiting time for an appointment following a referral from a GP for a prostate cancer initial consultation
2. The current waiting time for a follow-up appointment for a prostate biopsy
3. The current waiting time for a post-biopsy appointment to discuss results and treatment options
4. The current waiting time for a radical prostatectomy following the post-biopsy appointment for persons with a confirmed prostate cancer diagnosis. (Please only include those patients who undergo prostatectomy surgery who have a confirmed prostate cancer diagnosis, not those who require the surgery for other conditions.)

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More informationDownload pdf (713 KB)

The NZHPL report discussed in committee at the WCDHB Board meeting on Friday 27/9/2019

RE Official Information Act request WCDHB 9351

I refer to your email dated 30 September 2019 requesting the following information under the Official
Information Act from West Coast DHB.

  • The NZHPL report or committee item discussed in committee at the board meeting on Friday (27
    September 2019).

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More informationDownload pdf (722 KB)

The number of mastectomies and lumpectomies undertaken since 2015/16.The number of breast reconstruction surgeries undertaken since 2015/16.

RE Official Information Act request WCDHB 9350

I refer to your email dated 24 September 2019 requesting the following information under the Official Information Act from West Coast DHB.

    1. The number of mastectomies, (single and double) and lumpectomies, undertaken in respect of all hospitals and facilities under your jurisdiction, including any procedures which may have been contracted out to private health providers for whatever reason for the years 2015/16, 2016/2017, 2017/2018 and 2018/2019 respectively.
    2. The number of breast reconstruction surgeries, (single and double), undertaken in respect of all hospitals and facilities under your jurisdiction, including any procedures which may have been contracted out to private health providers for whatever reason for the years 2015/16, 2016/2017, 2017/2018 and 2018/2019 respectively.

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More informationDownload pdf (749 KB)

Board Meeting – Friday, 1 November 2019

Board Papers for the West Coast DHB Board meeting Friday, 1 November 2019 meeting

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More informationDownload pdf (2.16)

Advisory Committee Meeting – 1 November 2019

Advisory Committee Papers for 1 November 2019 Meeting

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More informationDownload pdf (2 MB)

Number of beds in current Grey Base Hospital? How many does new Hospital have? Is new Hospital large enough?

RE Official Information Act request WCDHB 9349

I refer to your email dated 13 September 2019 requesting the following information under the Official Information Act from West Coast DHB following a Stuff article stating that Wellington Regional Hospital is too small for population: Specifically:

  1. How many beds does the current Greymouth Hospital have?
  2. How many does the new one have?
  3. On its busiest night over winter, how many beds were occupied?
  4. Is the new hospital large enough?

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More informationDownload pdf (750 KB)

Regarding fibreoptic colonoscopies to Hepatic Flexure or to Caecum provided since 2010/2011.

RE Official Information Act request WCDHB 9348

I refer to your email dated 19 September 2019 requesting information under the Official Information Act from West Coast DHB regarding fibreoptic colonoscopies to Hepatic Flexure or to Caecum  provided since 2010/2011. Specifically:

  1. Number of fibreoptic colonoscopies to Hepatic Flexure or to Caecum provided in each of the financial years from 2010/11 to current date?
  2. Number of fibreoptic colonoscopies to Hepatic Flexure or to Caecum provided as elective outpatient procedures in each of the financial years from 2010/11 to current date?

9 further questions were asked… Please view the resonse to see them.

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More informationDownload pdf (753 KB)

How many West Coast patients are able to claim travel expenses to collect methadone in the past year?

RE Official Information Act request WCDHB 9345

I refer to your email dated 10 September 2019 requesting the following information under the Official Information Act from West Coast DHB.

  1. How many West Coast patients are able to claim travel expenses to collect methadone in the past year to June?
  2. What was the smallest claim?
  3. What was the largest?
  4. There is a pharmacy service to outlying towns on the Coast, but I assume they don’t do methadone.

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More informationDownload pdf (708 KB)

How many people claiming Funded Family Care since 2015/2016. Cost

RE Official Information Act request WCDHB 9336

I refer to your email dated 14 August 2019 requesting the following information under the Official Information Act
from West Coast DHB. This request relates Funded Family Care (FFC). Specifically:

1. What is your DHBs policy on Funded Family Care (FFC)? Please provide a copy of it.
2. How many people within your DHB catchment are currently claiming FFC in this financial year?
    a. What is the cost of that?
3. How many individuals claimed FFC within your DHB catchment for the 2015/16 financial year?
    a. What is the cost of that?
4. How many individuals claimed FFC within your DHB catchment for the 2016/17 financial year?
    a. What is the cost of that?
5. How many individuals claimed FFC within your DHB catchment for the 2017/18 financial year?
    a. What is the cost of that?
6. How many individuals claimed FFC within your DHB in the 2018/19 financial year?
    a. What is the cost of that?
7. What is the annual budgeted and actual expenditure for the NASC in your DHB for the financial years 2015/16; 2016/17; 2017/18; 2018/19 and the current year’s budget 2019/20.

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More informationDownload pdf (2 MB)

Any reports of any food complaints in the past year regarding Grey Base Hospital.

RE Official Information Act request WCDHB 9335

I refer to your email dated 12 August 2019 requesting the following information under the Official Information Act from West Coast DHB.

  • Any reports and minutes from the food item discussed in committee please? (West Coast DHB Board Meeting 9/8/2019)

The information contained in the Public Excluded paper presented to the West Coast DHB Board on 9 August 2019 is still withheld under Section 9(2)(j) of the Official Information Act, however I understand that you have now received a copy of the attached media statement (Appendix 1) resulting from these discussions.

  • Also reports of any food complaints in the past year regarding Grey Base.

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More informationDownload pdf (1 MB)

Number of locum and permanent doctors and nurses working at Buller Health for the year to June 2019?

RE Official Information Act request WCDHB 9338

1. How many locum doctors did Buller Health employ in the year to June 30, 2019, and how many FTE positions does that equate to?
During the year to 30 June 2019, there were 25 individuals who served as locum doctors at Buller Health in the general practice and the hospital services (as defined above). Locum cover equated to an average of 1.76 Full Time Equivalent (FTE) doctors over the 12-month period.

2. How many permanent GPs did Buller Health employ in the same period and how many FTE positions does that equate to?
During the year to 30 June 2019, there were 6 individuals who served as permanent doctors at Buller Health in the general practice and the hospital services (as defined above). This equated to an average of 4.99 Full Time Equivalent (FTE) doctors over the 12 month period.

3. What was the cost of locum doctors for salaries and other expenses?

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More informationDownload pdf (797 KB)

The percentages of Maori who have had a colonoscopy in the past year as compared with the percentage of Maori in local population.

RE Official Information Act request WCDHB 9339

I refer to your email dated 22 August 2019 requesting the following information under the Official Information Act from West Coast DHB related to the percentages of Maori who have had colonoscopies. Specifically:

  • It would be greatly appreciated if your IT or data analysis team at the District Health Board could provide the Society with data on the percentages of Maori who have had colonoscopy in the past year (or financial year if that is easier to work out), as compared with the percentage of Māori in the local population.

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More informationDownload pdf (718 KB)

A copy of each annual audit of compliance and enforcement of HSNO s95A permits issued since delegation was given to the Ministry of Health by the EPA.

RE Official Information Act request CDHB 10174 and WCDHB 9341

I refer to your email dated 16 August 2019 to the Ministry of Health which they transferred to us on 21 August 2019 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB. I note you subsequently clarified your request on 23 August 2019.

A copy of each annual audit of compliance and enforcement of HSNO s95A permits issued by Ministry of Health, around New Zealand, since the HSNO s95A delegation was given to the Ministry of Health by the EPA.

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More informationDownload pdf (3 MB)

A copy of the current risk register?

RE Official Information Act request CDHB 10178 and WCDHB 9343

I refer to your email dated 6 August 2019 sent to the Ministry of Health which they subsequently transferred to us on 2 September 2019 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB.

  • A copy of the current risk register for each DHB, and copies of any summary briefings, memos or correspondence related to the current risk register items.

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More informationDownload pdf (773 KB)

Vaccination/Immunisation rates for DHB Health Care workers, i.e. midwives, nurses and doctors.

RE Official Information Act request WCDHB 9329

I refer to your email dated 25 July 2019 requesting the following information under the Official Information Act from West Coast DHB.

1. Any information the DHB holds about vaccination/immunization rates for its health workers, including the various rates for midwives, nurses and doctors working for the DHB.
2. Any information the DHB holds about trends in vaccination rates for health workers over the previous decade, and whether any measures have been taken to increase uptake.
3. Any information the DHB holds about vaccination rates for its health workers specifically from Pertussis/Whooping cough, seasonal ‘flu and MMR.

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More informationDownload pdf (1 MB)

How many samples processed in the Greymouth laboratory end up: Lost, mislabelled? What safeguards are there? Any problems of late?

RE Official Information Act request WCDHB 9344

I refer to your email dated 4 September 2019 requesting the following information under the Official Information Act from West Coast DHB. I note you clarified your request on 5 September 2019 that the information you are seeking is for the past 12 months to date.

  1. How many samples processed in the Greymouth laboratory end up ‘lost’ each year?
  2. How many are mislabelled?
  3. What safeguards are there?
  4. Have there been any problems of late?

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More informationDownload pdf (1 MB)

Copies of complaints received by the DHB since January 2019 about Aged Care rest homes and residential care.

RE Official Information Act request WCDHB 9342

I refer to your email dated 27 August 2019 requesting the following information under the Official Information Act from West Coast DHB, to be used as part of a report by the New Zealand Herald into rest homes and residential care.

Copies of complaints received by the DHB since January 1 2019 about residential care, and copies
of any related investigations and findings

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More informationDownload pdf (10 MB)

Total number of complaints relating to alleged staff bullying harassment or inappropriate behaviour for the last five years.

RE Official Information Act request CDHB 10173 and WCDHB 9340

I am referring to your email dated 23 August 2019 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB. Specifically:

1. The total number of complaints relating to alleged staff bullying, harassment or inappropriate behaviour reported, with a breakdown from each department, each year for the last five years.

2. The total number of complaints relating to staff alleged staff bullying, harassment or inappropriate behaviour formally investigated, with a breakdown from each department, each year for the last five years.

3. The total number of staff disciplined following a compliant relating to alleged staff bullying, harassment or inappropriate behaviour each year, for the last five years.

4. The total number of staff dismissed or whose employment ended (such as a resignation or non-renewal of contract) following a complaint relating to alleged staff bullying, harassment or inappropriate behaviour each year, for the last five years.

5. The total cost of legal fees to investigate alleged staff bullying, harassment or inappropriate behaviour complaints each year for the last five years.

6. Copies of any legal advice given to the DHB relating to alleged staff bullying, harassment or inappropriate behaviour in the last five years. Please note I am meaning broadly rather than a specific case.

7. The total number of staff employed at the DHB, with a breakdown on the number of staff at each department, each year for the last five years.

8. Copies of any policy, regulation, protocol relating to alleged staff bullying, harassment or inappropriate behaviour and reporting of such incidents.

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More informationDownload pdf (3 MB)

Board Meeting – Friday, 27 September 2019

Board Papers for the West Coast DHB Board meeting Friday, 27 September 2019 meeting

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More informationDownload pdf (3 MB)

Advisory Committee Meeting – 27 September 2019

Advisory Committee Papers for 27 September 2019 Meeting

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More informationDownload pdf (10 MB)

Alleged incident at Larry’s Creek Road near Reefton on 25/7/2019.

RE Official Information Act request WCDHB 9332

I refer to your email dated 5 August 2019 requesting information under the Official Information Act from West Coast DHB regarding an alleged incident at Larry’s Creek Road near Reefton on 25th July 2019 at approximately 12pm on the Inangahua East operational area. 

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More informationDownload pdf (32 MB)

Finances paid by WCDHB to NZ Drug Foundation since October 2017.

RE Official Information Act request WCDHB 9333

I refer to your email dated 7 August 2019 requesting the following information under the Official Information Act from West Coast DHB.

  • A copy of information related to finances which have been paid between your District Health Board and the New Zealand Drug Foundation, including the broken-down amount, in the form of contracts, consulting, or other, since October 26, 2017.

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More informationDownload pdf (638 KB)

Tatau Pounamu Meeting papers for September 2019

Tatau Pounamu Advisory Group meeting papers for 13 September 2019 meeting at Board Room, Corporate Services, Grey Base Hospital

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More informationDownload pdf (5 MB)

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Page last updated: 12 January 2022

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