Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.

Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.

People can have one or two support people to accompany them to outpatients appointments.

Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.

Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.

Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.

Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.

Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

are COVID-19 positive

are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

complaints

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5 documents.

HDC, complaints

Date: 2 Feb 2021
Document Type: General information, Official Information Act response
ID: WCDHB-9500

Information regarding the number of Health and Disability Commissioner complaints which resulted in disciplinary action or resulted in a review of hospital policy at West Coast District Health Board in the last three years.- Broken down by year, what complaint was about, where it happened, and if and how it was resolved.

Tags 2021 complaints HDC Official Information Act request response Official Information Act response OIA OIA request response oia response

More information Download pdf (6 MB)

Copies of complaints received by the DHB since January 2019 about Aged Care rest homes and residential care.

Date: 9 Oct 2019
Document Type: General information, Official Information Act response
ID: WCDHB-9342

RE Official Information Act request WCDHB 9342

I refer to your email dated 27 August 2019 requesting the following information under the Official Information Act from West Coast DHB, to be used as part of a report by the New Zealand Herald into rest homes and residential care.

Copies of complaints received by the DHB since January 1 2019 about residential care, and copies
of any related investigations and findings

Tags 2019 Aged Care Rest Homes complaints Official Information Act request response Official Information Act response OIA OIA request response oia response Residential Care

More information Download pdf (10 MB)

Number of unfilled vacancies as at November 2018. Impact on Health Targets due to staff shortages. Complaints related to impacts of unfilled vacancies.

Date: 28 Jan 2019
Document Type: General information, Official Information Act response
ID: WCDHB-9247

Number of unfilled vacancies as at November 2018. Impact on Health Targets due to staff shortages. Complaints related to impacts of unfilled vacancies.

Tags 2019 complaints health targets January OIA response Staff vacancies

More information Download pdf (300 KB)