HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

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3 documents.

Palliative care – Official Information Act Request Response

Palliative care services provided by DHB / Costs / staffing

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More informationDownload pdf (271 KB)

The numbers and costs for past twelve months for medical transfers

Official Information Request WCDHB 9382

I refer to your email dated 13th January 2020 requesting the following information under the Official Information Act from West Coast DHB.

• I would like to see the numbers and cost figures for the past twelve months for medical transfers. But I would like to know if there has been an increase within that period so a break-down of flights by the month would be helpful.

We are interested in the number and cost of medical patient transfers by helicopter, to and from Buller hospital. I understand there were three on Saturday afternoon alone and we are wondering why patients cannot be transported more cheaply by road? It’s been suggested there may be a shortage of St John volunteers to drive or accompany them.

The questions are:

• How often is this happening?

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More informationDownload pdf (315 KB)

Total amount of debt incurred by the DHB in treating ineligible patients or those from overseas for the financial years 2014/15-2018/19.

I refer to your email, dated 16 October 2019, requesting the following information under the Official Information Act from West Coast DHB.
1. The total amount of debt incurred by the District Health Board in treating ineligible patients or those from overseas for the financial years of 2014/15, 2015/16, 2016/17, 2017/18, and 2018/19.
2. A breakdown of the number of patients who incurred these debts, (the totals as above) for the financial years of 2014/15, 2015/16, 2016/17, 2017/18, 2018/19.

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More informationDownload pdf (652 KB)

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Page last updated: 15 March 2022

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