Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information


8 documents.

Covid / Heart issues / Anxiety – Official Information Act Request Response

Q2&9 – 2. All acute Myocarditis, pericarditis and tachicardia admissions post covid diagnosis. 9. The number of walk in admissions to ED where a Dr has written anxiety on the discharge notes and the comparative figures for the last five years.


More informationDownload pdf (227 KB)

Covid / Remdesivir / ventilators – Official Information Act Request Response

Have Remdesivir and ventilators been used or are being used as a treatment for COVID patients in hospital?


More informationDownload pdf (179 KB)

Covid / hospital admissions – Official Information Act Request Response

Please indicate what is your exact procedure for determining that hospital admissions in this current time are in fact directly due to covid. ie: are you testing people who are admitting themselves for something non-respiratory related and if they test positive after admission for sars cov 2 are you listing it as a covid admission regardless ? i.e: people who are admitted for something respiratory related that is later diagnosed as not sars cov 2, are you indicating them as covid hospitalizations if they return a positive test during admission.


More informationDownload pdf (227 KB)

Covid / staffing and cost – Official Information Act Request Response

How many staff on the West Coast are working on the Covid response
That includes tracing, vaccinations, testing etc
How many are frontline
How many are back office, management etc
What is the total cost to date’
What budget has it come from


More informationDownload pdf (236 KB)

Covid / myocarditis – Official Information Act Request Response

Any information you have regards number of people admitted to hospital due to Covid-19 as the primary illness, that later had a diagnosis of Myocarditis, caused by the virus


More informationDownload pdf (214 KB)

Covid / vaccinations / policy – Official Information Act Request Response

1. a list of all district health board emergency departments that have a policy to provide COVID -19 vaccinations to unvaccinated people (COVID-19 )who attend the emergency department 2. a list of all district health board emergency departments, paediatric debarments or wards that have a policy to provide childhood immunisations to all unvaccinated children who attend the department or ward. 3 what plan each district health board has to connect people or children not currently enrolled in primary care who attend the emergency department or other departments – in primary care ( registered with a PHO) – currently only 84% of Māori are enrolled in primary care (PHO).


More informationDownload pdf (306)

Covid, Surgery delayed, lockdown – Official Information Act Request Response

How many West Coasters have had surgery delayed as a result of both Covid lockdowns. (Includes in ChCh). Has this been caught up yet?


More informationDownload pdf (205 KB)

Covid – Official Information Act Request Response

Copy of the community based isolation and quarantine plan to respond to potential outbreaks of Covid-19


More informationDownload pdf (212 KB)

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Page last updated: 13 June 2022

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