HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Emergency Department

2 documents.

The number of people who presented to a hospital emergency department with dental issues between 2014 and 2019.

RE Official Information Act request WCDHB 9375

I refer to your email, dated 31 October 2019, to the Ministry of Health which they subsequently partially transferred to us on 22 November 2019 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

1.The number of people who presented to a hospital emergency department with dental issues in 2014, 2015,2016,2017,2018 and 2019. Please itemise per year, and, where possible, per hospital.

The number of recorded presentations at Grey Base Hospital Emergency Department for dental issues and related matters (inclusive of dental trauma and injury during accidents) during the financial periods 1 July to 30 June, between 2014 and 2019 were as follows:
• 2014/15 – 71
• 2015/16 – 86
• 2016/17 – 107
• 2017/18 – 99
• 2018/19 – 87

2.What is the standard procedure when someone presents to the emergency department with a dental problem? Please explain standard procedure for cases where treatment is refused, and where treatment is administered.

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More informationDownload pdf (642 KB)

Elective surgery Caseweights, Percentage of patients with confirmed cancer who receive their first treatment within 31 days, and high suspicion of cancer within 62 days of referral. Percentage of accepted referrals for CT scans and MRI scans receiving procedures within 42 days. Number and percentage of ED patients discharged or treated within six hours. number of presentations to ED.

1. Elective surgery discharges (caseweights and actual number)**

2. Elective surgery Caseweights, Percentage of patients with confirmed cancer who receive their first treatment within 31 days, and high suspicion of cancer within 62 days of referral. Percentage4 of accepted referrals for CT scans and MRI scans receiving procedures within 42 days. Number and percentage of ED patients discharged or treated within six hours. number of presentations to ED.

3. Elective medical discharges (caseweights and actual number)

4. Planned (funded) elective medical discharges (caseweights)

5. Acute caseweight discharges

6. Acute caseweights planned (funded)

7. Number and % of patients with a confirmed cancer diagnosis receive their first cancer treatment (or other management) within 31 days of a decision to treat

8. Number and % of patients referred urgently with a high suspicion of cancer receive their first treatment (or other management) within 62 days of the referral being received by the hospital

9. Number and % of accepted referrals for CT scans receiving procedures within 42 days

10. Number and % of accepted referrals for MRI scans receiving procedures within 42 days

11. Number and % of ED patients discharged or treated within 6 hours.

12. Number of presentations to ED.

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More informationDownload pdf (735 KB)

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Page last updated: 9 January 2020

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