HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

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4 documents.

CE Update – 27 March 2020

West Coast DHB’s own newsletter.

In this edition of the CE Update, Chief Executive David Meates provides an update on the activities we have been undertaking as part of our preparedness for managing COVID-19 patients on the Coast. This includes information on the limits that have been placed on access to our facilities to protect our patients and frequently asked questions.

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More informationDownload pdf (2 MB)

How your hospital & health centre works

1. Te Nīkau Overview:
– A modern facility offering a range of healthcare services including planned appointments, urgent care, patient monitoring, and emergency stabilization.

2. Emergency Department (ED) Pathways:
– Immediate care for life-threatening conditions (e.g., heart attacks, strokes) means you’ll be taken straight to a bed.
– If assessed as safe to wait, you may undergo tests like ECGs or X-rays before being seen by the ED team.

3. Primary Care Clinic Pathways:
– If your condition is non-urgent, you may receive a same-day appointment or be scheduled for a future visit with the appropriate clinician.

4. Waiting Process:
– The waiting area can be busy. If your condition worsens, inform the nurse. Waiting times are based on clinical priority.

5. Payment Information:
– Consultations are free for enrolled patients under 14 and for sexual health appointments for under-25s. Regular fees apply for others. Payments can be made at Main Reception.

6. Hours of Operation:
– Hospital services operate 24/7. Planned care is available 8 am – 8 pm, Monday to Friday. For after-hours care, contact Ka Ora at 0800 252 672.

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More informationDownload pdf (653 KB)

Following MoH recommendations regarding Youth Health Care in Secondary Schools: How many schools have taken up the recommendations? Where are the schools, Name of the schools that have taken up the recommendations?

RE Official Information Act request WCDHB 9334

2. How many schools have taken up the recommendations?
3. Where are the schools that have taken up the recommendations?
4. Are you able to name the schools that have taken up the recommendations?

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More informationDownload pdf (801 KB)

Report to the community Autumn 2013

Report to the community Autumn 2013

Articles include:

  1. Coasters going green for the good of their health: Brian Kelly shares how he got moving
  2. Let’s talk about it: Chlamydia rates dropping thanks to the awareness campaign
  3. Delicious nutritious winter recipes: Community dietician Jennifer Brand makes you say “mmm”
  4. Helping patients get home after a stay in hospital: Who will provide your wheels?

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More informationDownload pdf (1MB)

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Page last updated: 10 October 2024

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