HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Mental Health

25 documents.

Funding for Mental Health services

Mental Health support for Glacier region.

  1. How much has been spent
  2. Is there a date you have to use the money by (use it or lose it)

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More informationDownload pdf (248 KB)

Issues based audits or investigations of mental health services

All Issues based audits or investigations of mental health services carried out in DHB area in 2020, 2021 and so far this year (2022) including;
– the name of the service and year it was audited
– copies of the original complaint or details of whatever sparked the investigation
– copies of the completed audit and any follow up reports.

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More informationDownload pdf (223 KB)

Mental Healthcare workers

  1. How many mental health care workers are employed in the district?
  2. Can this please be broken down by psychiatrists, psychologists, counsellors, clinical social workers, mental health nurses or other mental health staff?
  3. How many vacant roles are there currently within the mental health team?
  4. What are the roles that need to be filled?
  5. What is the current average wait time for the first appointment with mental health services?
  6. What is the current average wait time to see a psychiatrist?
  7. How many people were seen by the district’s mental health services in 2021, and 2022 so far?
  8. Do you have a priority system in place to determine who needs to be seen most urgently?
  9. Clouds you outline the levels and the definitions that align with those priority levels?
  10. What is the district’s definition of a mental health crisis?
  11. How much funding has been dedicated to districts’ mental health services in the past five years?
  12. Of that total how much has been dedicated to child and adolescent mental health services (CAMHS)?

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More informationDownload pdf (935KB)

Mental Health – Official Information Act Request Response

Mental Health – The exact number of people per calendar year (of people in seclusion at the then DHB), not in a graph, just the raw data. 2016 – 2022 YTD

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More informationDownload pdf (234 KB)

Mental Health / Wait Times – Official Information Act Request Response

•How many people are on the waitlist for inpatient youth mental health services? / outpatient youth mental health services? / inpatient adult mental health services? / outpatient adult mental health services? / Last ten years: number who have died of suicide or believed to have died of suicide on waitlist for these services.

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More informationDownload pdf (193 KB)

Mental Health – Official Information Act Request Response

Mental Health: Q10, How long does a vulnerable person remain in the system post discharge so they can access support quickly. Q19, What risk/benefit model is utilised to asses a person’s vulnerability who has been discharged from ‘active’ supoort?

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More informationDownload pdf (213 KB)

Maternal Mental Health Pathway for all

Maternal Mental Health Pathway for all

Services and support available for pregnant/postnatal Women;

  • In community
  • Clinical Assessment
  • Urgent services

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More informationDownload pdf (463 KB)

Ethnicity, psychiatrists, allied health, mental health

Mental Health Act 1992: What is the ethnicity of psychiatrists currently working in DHB psychiatric inpatient units and what is the ethnicity of allied clinical staff working in DHB psychiatric units? What DHB protocols are there for ensuring Maori Clinical staff care for Maori Tangata Whaiora?

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More informationDownload pdf (172 KB)

Maori Mental Health

Does your DHB have a marae accessible to Maori inpatients in psychiatric units. The measures your DHB uses to ensure the Tino Rangitiratanga of Maori Inpatients in Psychiatric Inpatient Units.? Clarified as: “only relates to Maori subject to the Mental Health Act 1992”.

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More informationDownload pdf (240 KB)

Aggregate data: smokers and admissions x ethnicity

RE Official information request WCDHB 9467

I refer to your email dated 23 August 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

In relation to West Coast DHB, please supply the following information under the Official Information Act 1982 for each of the years 2009 – 2020 being quarters one and two.

  1. Smoking status (inpatient) Total number of smokers x ethnicity in the DHB Mental Health and Addictions ward/s (including forensics)
  2. Admissions (inpatient) Total number of admissions x ethnicity to the DHB Mental Health and Addictions ward/s (including forensics)
  3. Smoking status (inpatient) Total number of inpatient smokers x ethnicity in the DHB General Hospital/s wards including elderly
  4. Admissions (inpatient) Total number of admissions x ethnicity to the DHB General Hospital/s wards including elderly

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More informationDownload pdf (416 KB)

Mental Health, transgender, beds information request

*Number of mental health inpatient facility beds at DHB by name of facility.

*Number of people admitted as mental health inpatients who identify as transgender or gender diverse in the last 12 months.

*total number of people admitted as mental health inpatients in the last 12 months

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More informationDownload pdf (245 KB)

How many Maori are referred to DHB MHAS services in the past year

How many Maori are referred to DHB MHAS services in the past year; What is the average length of engagement; What diagnoses do these people present with; How many Maori are engaged in MHAS psychology services; How many Maori have requested psychological input, but declined; How many Maori are on psychology waitlists; What is the average waiting time for Maori on these psychology waitlists; How many Maori psychologists are employed by the DHBs; How many Maori psychologists are employed in a leadership capacity? For example, team leader or above; How many intern psychologist places do the DHB have; What is the supervision regime for the intern psychologists; What is the average length of service of psychologists within the DHB; How many Psychologists have left the DHB over the last twelve months, what was the reason given for leaving; How many psychologists are on work visa’s; How many vacancies for psychologists does the DHB have; How long have the vacancy’s for psychologists been open;
What current initiatives are in place to provide education inhouse to Psychologists; What plan is in place to expand FTE for the psychological services; Are there any psychologists at the DHB employed in the Emergency department;

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More informationDownload pdf (290 KB)

Number of phone calls to the mental health crisis team over the past five years.

RE Official information request WCDHB 9385

I refer to your email dated 24 January 2020 requesting the following information under the Official Information Act from West Coast DHB regarding calls to the mental health crisis team. We note your clarification received 30 January as below.

1. I would like to obtain the number of phone* calls to the mental health crisis team over the past five years broken down by year.
2. I would also like to obtain how many of these phone* calls were referred to police.
3. I would also like to obtain how many phone* calls were not answered.

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More informationDownload pdf (315 KB)

How many psychologists are in paid employment within the various DHBs inpatient mental health services

RE Official Information Act request WCDHB 9313

I refer to your email dated 17 May 2019 sent to the Ministry of Health who subsequently partially transferred your request to us on 29 May 2019 requesting the following information under the Official Information Act from West Coast DHB. Specifically Questions 2(a) and 5.

2(a). How many psychologists are in paid employment within the various DHB’s inpatient mental health services?

5. What psychological services are funded by the Ministry of Health where a psychologist needs a masters level or higher qualification?

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More informationDownload pdf (627 KB)

Please provide data about the use of restraints in the West Coast DHB for mental health services.

RE Official Information Act request WCDHB 9305

I refer to your email dated 5 May 2019, and received on 6 May 2019, requesting the following information under
the Official Information Act from West Coast DHB regarding how the use of restraints in New Zealand mental
health facilities has changed since their minimisation became a priority in 2009. Specifically:

  1. Can you please provide data about the use of physical/mechanical restraints in your District Health Board for
    mental health services and identify the service associated with this data? (By physical/mechanical restraints I
    mean using appliances such as straps, ties or handcuffs to immobilise patients).

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More informationDownload pdf (11 MB)

How many inpatients have died in mental health units in past year

RE Official Information Act request WCDHB 9310

I refer to your email dated 20 May 2019 requesting the following information under the Official Information Act from West Coast DHB.

  1. I would like to know how many patients in your in-patient mental health units have died in the past year while being there. If you could please break these down into gender and age as well that’d be great.
  2. Also, I know this may not be possible due to privacy, but if you could can I please have cause of death (e.g. self-inflicted or not) and dates they happened.

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More informationDownload pdf (624 KB)

Details of any issues-based audits or investigations into mental health services in your DHB carried out, commissioned or provided to the DHB for the past four years.

Details of any issues-based audits or investigations into mental health services in your DHB carried out, commissioned or provided to the DHB for the past four years.

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More informationDownload pdf (12 MB)

Maternal Mental Health Care: Number of live births, funding dedicated to this, dedicated team, How many women did the service see / treat in 2016, 2017 and 2018?

Maternal Mental Health Care: Number of live births, funding dedicated to this, dedicated team, How many women did the service see / treat in 2016, 2017 and 2018?

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More informationDownload pdf (171 KB)

What is the average wait time for maternal mental health services at the Canterbury and West Coast DHB?

What is the average wait time for maternal mental health services at the Canterbury and West Coast DHB?

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More informationDownload pdf (309 KB)

MoU between CDHB and Police regarding calls for service at Hillmorton Hospital

  • Date: 17 Sep 2018
  • ID: CDHB 9922

Memorandum of Understanding between CDHB and Police regarding calls for service at Hillmorton Hospital.

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More informationDownload (250KB)

Report to the community Autumn 2013

Report to the community Autumn 2013

Articles include:

  1. Coasters going green for the good of their health: Brian Kelly shares how he got moving
  2. Let’s talk about it: Chlamydia rates dropping thanks to the awareness campaign
  3. Delicious nutritious winter recipes: Community dietician Jennifer Brand makes you say “mmm”
  4. Helping patients get home after a stay in hospital: Who will provide your wheels?

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More informationDownload pdf (1MB)

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Page last updated: 7 October 2022

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