HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

OIA request response

238 documents.

Diabetes Retinal Screening Service

For 2020, the number of screens for diabetic retinopathy purchased, the number of screens delivered, and the DNA rate./How many diabetic retinopathy screening episodes were delivered during lockdown, and how long any disruption lasted (i.e when did screening return to ‘normal’)./On January 1 2021, how many new referrals were on the wait list for their first screening visit, the average time spent on this wait list, and the longest individual time spent waiting./On January 1 2021, how many existing patients were overdue for their follow up screening appointment, the average overdue time, and the longest individual time overdue.

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Diabetic Retinal Screening

Percentage coverage for diabetic retinal screening (i.e the proportion of people with diabetes who have had a retinal screen within the last two years, or other reporting period)? 

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COVID-19 tests

How many COVID-19 tests, taken in the DHB region between 22 January 2020 and today’s date 28 January 2021, have been spoiled or damaged? Resulting in those samples not being able to be tested./How were the tests spoiled or damaged?/When and where the samples were taken and transported to?/What repercussions were there for those involved in the testing process, including the patients affected?/How many patients, whose tests were spoiled or damaged, subsequently tested positive for COVID-19?/Any and all copies of video and photographs of spoiled or damaged COVID-19 tests.

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Eating Disorder Service

*The pathway to access specialised eating disorder care within the DHB. *Broken down by age and sex, the current number of people awaiting treatment for eating disorders via that pathway – i.e. through the DHB mental health team, or specialist treatment facility.
*The number of people admitted to hospital with an eating disorder or a suspected eating disorder, broken down by name of facility, age and sex, between January 1, 2010 and December 31 2020. *The number of people who have accessed specialised eating disorder services between January 1 2020 and December 31 2020, by inpatient or outpatient status, sex and age. *If not available within the DHB catchment area, where can patients access publicly funded, specialised eating disorder care? *If eating disorder treatment services are contracted out and / or delivered by primary health care providers, please provide the name of the organisation delivering the service.

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Sterilisation of equipment

A detailed breakdown of any and all incidents relating to equipment not being properly sterilised by Canterbury District Health Board and West Coast District Health Board from March 2020.
Please clarify if the lack of sterilisation was picked up before or after patient exposure.

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More informationDownload pdf (257 KB)

Aged Residential Care – Official Information Act Request Response

1.) Does DHB have goals, targets, or objectives for current or future admissions to ARC? Targets could be expressed in terms of absolute numbers, annual percentage changes or changes in age-specific ARC utilisation rates. If yes, please supply docs or links to webpages and docs. 2.) Has DHB analysed cost of providing home support to older people with high or complex needs compared to cost of funding them in ARC? If yes, please provide copy of report or details of the report.

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More informationDownload pdf (311 KB)

Body parts returned to patient – Official Information Act Request Response

The total number of body part items returned to patients by the DHB during the calendar years of 2020, 2019, and 2018, broken down by the specific type of body part (including but not limited to, body tissue, bones, organs, placentas/products of conception) returned each year.

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Art works – Official Information Act Request Response

1) How many pieces of art does the DHB own? .
2) Please state what the art is. 3) If the artwork was purchased, how much did it cost to buy and when was it bought? 4) What is the combined total value of all of the DHB’s art?
5) Where is the artwork housed? 6) Has the DHB ever donated or loaned any art and if so to who, when, for how long and why? 7) Is the art insured and if so for how much? Has any art ever been stolen and if so was it recovered?
8) Has any of the art ever been damaged and repaired and if so when, and how was it damaged? 9) Has the DHB ever undertaken and art audit and if so when? 10) What is the benefit to patients of the artwork?

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Breastfeeding services – Official Information Act Request Response

Breastfeeding Support Services: • Number of FTE lactation consultants in the hospital(s)• Number of FTE lactation consultants in the community• Age of baby at which this funded support becomes unavailable. • Is there a dedicated tongue tie clinic for outpatient babies?• Is there a formal inpatient service?/What would the inpatient service entail?• Are these services fully funded by the DHB?• How many hours a week are they available?• Who runs them? (lactation consultants/doctors/…)• Up to what age of the baby are they available?• Is there a waiting list/how long would the patient have to wait to be seen?
ENT Service – (if it provides tongue tie treatment): Peter McIntosh with CBU?
• Is the ENT service fully funded by the DHB?
• If so, is there an age limit for this?
• Is there a set number of hours allocated to be available for tongue tie services each week?
• Is there a waiting list/how long would the patient have to wait to be seen?

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COVID / MDMA admissions – Official Information Act Request Response

1. Please provide a monthly breakdown of the number of people treated at DHB from 2016 to 2021 to date (including through the COVID-19 period) for MDMA related admissions. Broken down by age groups of those treated and ethnicity.
2. Please provide a monthly breakdown of the number of people admitted from 2016 to 2021 to date (including through the COVID-19 period) for MDMA related harm. Broken down by age groups of those admitted and ethnicity.
3.Please provide a monthly breakdown of patients admitted from 2016 to 2021 to date (Including through the COVID-19 period) for consuming substances disguised as MDMA e.g. Synthetic Cathinones.
4. Please provide a monthly breakdown of the number of people who have died from MDMA related harm at Canterbury District Health Board from 2016 to 2021 to date (including through the COVID-19 period).
5. Please provide a monthly breakdown of the cost for each person who was treated at Canterbury District Health Board from 2016 to 2021 to date (including through the COVID-19 period) for MDMA use.

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RMOs additional duties

1. The number of instances of cross cover in the last 12 months and the total payment for cross cover in this period./2. The number of instances of additional duties in the last 12 months and total payment for these, broken down into House Surgeons, Senior House Surgeons, and Registrars. And broken down into the rates for 0800-1200 and 2200-0800./3. The number of additional duties requests put out over the past 12 months that were not taken up by RMOs./4. The number of instances of additional duties paid at rates higher than those in the RDA MECA.

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Data sharing and patient consent

Data sharing at DHBs and PHOs / privacy officer / patient consent for data sharing / what we share, who we share it with

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Part time RMOs employed

1. The number of RMOs who were employed by the DHB in a less than 1.0FTE position in the past 12 months, broken down into part-time and job-share.
2. The number of established positions with less than 1.0FTE in the DHB as of 1 December 2020. 3. Where RMOs under the RDA MECA sit on each step of each salary scale within the agreement as of 1 December 2020.

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Sign-language interpreters

Which govt agencies that currently fund NZSL interpreting do not have contracts in place with suppliers and are instead operating in an ad-hoc manner?

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Mental Health facilities, ombudsman reports

Mental Health Unit data: name, location and number of beds for each mental health and intellectual disability unit (this includes forensic units)? Ombudsman reports

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Buller Health, Vacancies

In February the careers page on the link supplied showed all the services that were offered at the Buller Health (Buller Hospital). We are seeking the list of services that the page stated were on offer at Buller Medical.

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HDC, complaints

Information regarding the number of Health and Disability Commissioner complaints which resulted in disciplinary action or resulted in a review of hospital policy at West Coast District Health Board in the last three years.- Broken down by year, what complaint was about, where it happened, and if and how it was resolved.

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PHO, Primary Health Organisation, After hours, Urgent Care

1. Does your DHB have a current plan or strategy for the provision of After-Hours / Urgent Care Services as defined in the PHO Services Agreement? a. If yes, please provide a copy of the plan / strategy documentation.
2. As a DHB, do you directly provide or fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
a. If yes, please provide details of the nature and size of services funded or directly provided by the DHB (excluding financials). 3. Within your DHB district, do PHOs (or equivalent bodies) directly provide or fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement? a. If yes, please provide details of the nature and size of services funded or directly provided by the PHO(s) (excluding financials).
4. Are General Practices within your DHB district required to fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
a. If yes, please provide details of the nature and size of services funded by General Practice.5. Are General Practices within your DHB district required to participate in an urgent care / after-hours / on-call roster in order to meet their Urgent Care Services obligations, as defined in the PHO Services Agreement? a. If yes, is this participation (and cost of on-call availability of clinicians) at the cost of the General Practice or another entity?

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Hip / Knee replacement, private referrals

Hip and Knee replacements referred by private specialist / referred privately by specialist who also works for DHB / number of private referrals who don’t have to undertake an FSA

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Assaults

Date/numbers/figures of all incidents involving any DHB staff member (including contractors or causal workers) being harassed or, physically or verbally assaulted by a patient from any ward/area under the DHB’s jurisdiction in the last three years to date (07/12/2017 – 07/12/2020).

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Health Disability Commissioner, complaints

The number of formal complaints about surgical equipment mistakenly being left behind in patients in the last three years, which went to the Health and Disability Commissioner or resulted in a review of hospital policy.

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Maori, Non-Maori Mental Health Services

Maori / non-Maori Mental Health Services: For Maori and non-Maori referred to MH Services: referral numbers for each service, psychiatric diagnoses / how many engaged with a psychologist / number prescribed medication.

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Alcohol related harm

Alcohol related harm: 2015-2020 Ytd: number of people treated / Age / Ethnicity. Number of people admitted / age/ ethnicity. Number of people who died from alcohol related harm and the cost for each person who was treated for alcohol related causes.

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Sensitive Expenditure

Sensitive expenditure: Gifts, Koha, Tips/gratuity, Hospitality/entertainment, Alcohol, Air travel / domestic and international, Accommodation / international and domestic, Taxis/corporate vehicles, Rental cars, Moving expenses, Parking/traffic offences, Christmas functions, Social clubs.
All correspondence for 2018, 2019 and 2020, both internal and external, including emails, letters, text messages, reports, advice etc, relating to concerns around sensitive expenditure. This should include all correspondence involving your relevant government department or agency and the Office of the Auditor General.

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Remuneration vs Salaries, medical staff

⦁Average annual remuneration paid to the 20 highest-paid clinicians, broken down by gender (into number of men and women in this set of 20, and the average salary paid to each gender). Average annual renumeration paid to the clinical heads of department, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time surgeons , broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to part-time surgeons, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time Senior Medical Officers, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time Resident Medical Officers, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time ED nurses, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The number of sexual harassment, gender discrimination or bullying complaints each year for the last five years (Jan to Dec, including 2020 YTD), with a brief outline of each compliant and a breakdown by gender.
⦁ Any reports, documents, correspondence, legal advice or emails (both internal and external) regarding: gender pay gap, gender bias, and/or sexual harassment and gender discrimination between January 2015 to September 2020.

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Psychological Services Maori and Non-Maori

How many non-Maori are currently on a waitlist for psychological intervention with a psychologist? Maori specific MH – Criteria for acceptance into service? number of referrals 2019/20 FY, Referrals for each service / diagnosis/ referrals accepted in absence of psychiatric diagnosis/ referral declined and reasons.

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TRIFR / Total Recordable Injury Frequency Rate

RE Official information request CDHB 10490 & WCDHB 9499

I refer to your email to the Ministry of Health dated 29 October, which they subsequently transferred to us on 24 November, requesting the following information under the Official Information Act from
Canterbury DHB and West Coast DHB. Specifically:

  • Please provide Total Recordable Injury Frequency Rate (TRIFR) data reported by each of the 20 DB’s from 2013 up to today by month and year. I have attached a simple template.

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Part-Charge to patients for ambulance transfers from Buller to Grey Hospital

Fertility treatments: How many treatments resulted in a live birth OR the birth of multiple babies? Relationship status? Age groups, The name of the provider, and the amount of funding they received for the past three years? Types of treatment provided. Total costs of these treatments for the past three years.

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Pacific Heritage – Official Information Act Request Response

RE Official information request WCDHB 9491

I refer to your email dated 2 November 2020 to the Ministry of Health which they subsequently transferred to us on 6 November 2020, requesting the following information under the Official
Information Act from West Coast DHB. Specifically

  • How many DHB Board members have Pacific heritage, and how many DHB Board Chairs have Pacific heritage?  Pacific heritage in this regard is defined as self-identification as having any
    Pacific heritage.

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Eyes, Ophthalmology – Official Information Act Request Response

RE Official Information Act Request WCDHB 9493

I refer to your email dated 2 November 2020 to the Ministry of Health, which they subsequently transferred to us on 13 November 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically

  • The amount paid for intraocular lenses, the type of intraocular lenses purchased and the volume
    ordered per year for the last five years.
  • The amount paid for viscoelastics, surgical blades and sutures for cataract surgery.

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More informationDownload pdf (416 KB)

Have there been any suicides… – 3 questions – OIA Request Response

RE Official information request WCDHB 9489

I refer to your email dated 3 November 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

1. Have there been any suicides of people while in the care of the DHB in the past year? (On the ward)?

2. Have there been any suicides by someone within a week of discharge over the past year?

3. Have there been any suicides by someone living in the community with support in the past year?

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ECT / Electroconvulsive Therapy

RE Official information request WCDHB 9488

I refer to your email dated 11 September 2020 to the Ministry of Health which they subsequently partially transferred to us on 3 November 2020 requesting the following information under the Official
Information Act from West Coast DHB regarding electro convulsive therapy (ECT). Specifically, questions B, C, E and H of your request as laid out below:

b. Are there different machines in use in different DHBs?

c. How many machines are in use in each DHB?

e. If most of the machines are of a particular manufacturer, how long have they been in use. I am particularly interested in the age and make of the ECT machines.

h. Does the Ministry have any statistics of any complaints about ECT that have been made to the DHBs, and if so, please provide similar information broken down annually in the period 1 January 2010 to 1 January 2020.

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Locums – OIA Request Response

DHB spend on locums for medical specialists every year for the past five years. i.e.General surgery/Orthopaedics/Enterology/Gynaecology/
Ophthalmology/Urology
Cardiology/. Total locum spend year by year over this period, as well as the total internal staff spent on specialists for the same periods?
What is the size of the population the DHB serves and what is its annual operating budget? It would also be helpful to have explanations for higher (or lower) than usual locum costs for particular periods and whether or not the DHB offers limited services in respective departments.

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Mental Health Prescriptions – OIA Request Response

Mental Health Prescriptions: The number of antidepressant prescriptions handed out at the DHB each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB. The number of people prescribed antidepressants under the DHB  each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB. The number of antipsychotic prescriptions handed out at the DHB each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB. The number of people prescribed antipsychotic prescriptions under the DHB  each year for the last five years (January to December 2016 to January 2020 to YTD),  broken down by each hospital if more than one under the DHB. The number of admissions to the adult mental health inpatient unit each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB.The total amount of DHB funds allocated to the adult mental health inpatient each year for the last five years (January – December 2016 to January 2020 – YTD), with brief detail of what the money was being spent on each year. The number of complaints relating to mental health care each year for the last five years (January – December 2016 to January 2020 – YTD), with a brief description of each complaint. Also a breakdown of the number of these complaints that were investigated.

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Page last updated: 12 March 2021

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