HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

wait times

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6 documents.

Surgery / Cancer / wait times – Official Information Act Request Response

Time patients wait to see a specialist, to have surgery or to start their cancer treatment

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More informationDownload pdf (264 KB)

Mental Health / Wait Times – Official Information Act Request Response

•How many people are on the waitlist for inpatient youth mental health services? / outpatient youth mental health services? / inpatient adult mental health services? / outpatient adult mental health services? / Last ten years: number who have died of suicide or believed to have died of suicide on waitlist for these services.

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More informationDownload pdf (193 KB)

Have people been harmed as a result of oncology and or radiation wait times over past six months

RE Official Information Act request WCDHB 9320

I refer to your email dated 24 June 2019 requesting the following information under the Official Information Act from West Coast DHB. Clarified as being for the last six months.

  1. Have any people been harmed as a result of oncology and / or radiation wait times? If so, how many?
  2. Are there any reports that indicate and / or detail harm to patients as a result of oncology service wait times or radiation wait times? Can you supply those report(s)?
  3. Have any reports been provided indicating patients are being compromised by wait times to access first treatment of first specialist appointment? Can you supply those reports
  4. Have any of your staff raised concerns about the adverse effects on patients due to waiting times?

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More informationDownload pdf (708 KB)

Number of referrals made to Child Youth Adolescent Mental Health Service for 2016, 2017 and 2018 YTD. Wait times, staffing levels

Number of referrals made to Child Youth Adolescent Mental Health Service for 2016, 2017 and 2018 YTD. Wait times, staffing levels

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More informationDownload pdf (228 KB)

Multiple sclerosis – wait times for FSA etc.

Multiple sclerosis – wait times for FSA etc.

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More informationDownload pdf (216KB)

Various wait times for public health services

Waiting times for public Health Services in NZ: FSAs, ED admitted, discharged or transferred within six hours, % of hosp beds occupied over six months, MH services patients seen within 3 weeks, average wait for elective surgery over last year.

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More informationDownload pdf (394KB)

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Page last updated: 24 May 2022

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