HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Mental Health

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9 documents.

Te Nīkau Health Centre Newsletter – Autumn 2025

Autumn Health Tips

  • Flu Vaccine: Available from April 1—get immunized before winter.
  • Quit Smoking: World Smokefree Day is in May; support services available.
  • Skin Care: Moisturize and keep using sunscreen despite cooler weather.
  • Well-Being: Shorter days can affect mood—prioritize self-care and rest.

Phone Prescription Policy

  • Enrolled Patients Only: Requests must meet clinical guidelines.
  • Processing Time: Allow up to 72 hours for completion.
  • Consultation Required If: It’s a first-time, restarted, or closely monitored medication.
  • Blood Tests: If required, complete them before requesting repeat scripts.

Scheduling Appointments

  • GP Visits: Can be booked up to six weeks in advance.
  • Routine Needs: Plan ahead for medical certificates, repeat scripts, and check-ups.
  • Contact Updates: Ensure your phone/email details are current for communication.

Urgent Primary Care Clinic

  • Hours: 8 AM – 8 PM, Monday to Friday.
  • Same-Day Care: Treats minor illnesses (UTIs, allergies, infections) and injuries (sprains, burns, cuts).
  • Triage Process: Walk in, see a nurse, and receive an appointment time.
  • Non-Urgent Cases: WINZ forms, ACC renewals, and driver’s medicals require routine bookings.

New Health Coach & Support Services

  • Vaughan Kingi: New Health Coach supporting self-management of health.
  • Te Tumu Waiora: Free support for mental well-being, lifestyle, and stress management.

Lake Brunner Clinic News

  • New Rural Nurses: Welcome Georgie and Nicky to the team!
  • Rural Expertise: Backgrounds in acute care, oncology, mental health, and emergency nursing.
  • Community Engagement: Passion for West Coast rural health and outdoor lifestyles.

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More informationDownload pdf (904 KB)

Funding for Mental Health services

Mental Health support for Glacier region.

  1. How much has been spent
  2. Is there a date you have to use the money by (use it or lose it)

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More informationDownload pdf (248 KB)

Issues based audits or investigations of mental health services

All Issues based audits or investigations of mental health services carried out in DHB area in 2020, 2021 and so far this year (2022) including;
– the name of the service and year it was audited
– copies of the original complaint or details of whatever sparked the investigation
– copies of the completed audit and any follow up reports.

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More informationDownload pdf (223 KB)

Mental Healthcare workers

  1. How many mental health care workers are employed in the district?
  2. Can this please be broken down by psychiatrists, psychologists, counsellors, clinical social workers, mental health nurses or other mental health staff?
  3. How many vacant roles are there currently within the mental health team?
  4. What are the roles that need to be filled?
  5. What is the current average wait time for the first appointment with mental health services?
  6. What is the current average wait time to see a psychiatrist?
  7. How many people were seen by the district’s mental health services in 2021, and 2022 so far?
  8. Do you have a priority system in place to determine who needs to be seen most urgently?
  9. Clouds you outline the levels and the definitions that align with those priority levels?
  10. What is the district’s definition of a mental health crisis?
  11. How much funding has been dedicated to districts’ mental health services in the past five years?
  12. Of that total how much has been dedicated to child and adolescent mental health services (CAMHS)?

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More informationDownload pdf (935KB)

Maternal Mental Health Pathway for all

Maternal Mental Health Pathway for all

Services and support available for pregnant/postnatal Women;

  • In community
  • Clinical Assessment
  • Urgent services

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More informationDownload pdf (463 KB)

Deinstitutionalisation Mental-Health Facilities

RE Official information request WCDHB 9446

I refer to your email dated 21 June 2020 requesting the following information under the Official Information Act from West Coast DHB regarding the number of patients in psychiatric hospitals 1990 to 2010. I note your request was clarified on 7 July 2020. Specifically:

• The number of persons confined ‘living’ in Seaview Asylum in the years 1990 to 2010. Either as at 31 December of the year or annual average. Please include the proportion of people confined per 100,000 population (rate of confinement).

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More informationDownload pdf (185 KB)

MoU between CDHB and Police regarding calls for service at Hillmorton Hospital

  • Date: 17 Sep 2018
  • ID: CDHB 9922

Memorandum of Understanding between CDHB and Police regarding calls for service at Hillmorton Hospital.

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More informationDownload (250KB)

Report to the community Autumn 2013

Report to the community Autumn 2013

Articles include:

  1. Coasters going green for the good of their health: Brian Kelly shares how he got moving
  2. Let’s talk about it: Chlamydia rates dropping thanks to the awareness campaign
  3. Delicious nutritious winter recipes: Community dietician Jennifer Brand makes you say “mmm”
  4. Helping patients get home after a stay in hospital: Who will provide your wheels?

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More informationDownload pdf (1MB)

Mental Health Support Services Review

  • Date: 31 Jan 2003
  • Document Type:

Mental Health rehabilitation support services review

More informationDownload pdf (760KB)

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Page last updated: 13 March 2025

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