Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

How many intersex children have had genital surgery within their first year of life between 2000 and 2018?

RE Official Information Act request WCDHB 9303

I refer to your email dated 26 April 2019 requesting the following information under the Official Information Act from West Coast DHB regarding Intersex babies having genital surgery. Specifically:

1. Data on how many intersex children have had genital surgery within their first year of life between 2000 and 2018 broken down by year, whether or not the surgery was medically necessary or whether it was cosmetic, gender of child as recorded on their birth certificate and the total cost per year of the surgeries (Can I please have this information in the form of an Excel spreadsheet)

West Coast DHB has not undertaken any genital surgery on intersex children (those born with characteristics of both sexes) within their first year of life between 2000 and 2018. West Coast DHB does not directly provide locally dedicated services referred to above. These are provided for children residing on the West Coast by Canterbury DHB via the transalpine service agreement between our Districts.
Any cases around children with intersex presentations on the West Coast are seen by visiting Canterbury DHB paediatric endocrinologist and/or paediatric surgeon/urologist and would be managed by the Canterbury DHB Disorders of Sexual Differentiation (DSD) Service (which is done in conjunction with Auckland Starship).
There is also non-clinical information available on the HealthInfo website:

2. Information (including but not limited to internal communications, memos, meeting minutes, briefing notes, letters, communications with external stakeholders) about policies/procedures relating to intersex people’s health care received by the DHB and published by the DHB between January 2017 and today April 26 2019
West Coast DHB has neither received nor published any information, policies or procedures in regard to intersex people’s health care between 1 January 2017 and 26 April 2018. 9(2)(a)

West Coast DHB has neither received nor published any information, policies or procedures in regard to intersex people’s health care between 1 January 2017 and 26 April 2018. 9(2)(a)
Please refer to the Canterbury DHB response to your request (CDHB 10091) regarding the work on improving services for gender diverse people, currently underway through the Canterbury Clinical Network. West Coast DHB will work with Canterbury DHB and adopt a localised version of this model.
I trust that this satisfies your interest in this matter.
Please note that this response, or an edited version of this response, may be published on the West Coast DHB website after your receipt of this response.


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Page last updated: 1 July 2019

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