There is still a heightened risk to vulnerable people in hospital, so we recommend all people to continue wearing a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

How many Primary Health providers have had their back to back contract terminated by a PHO for failure to achieve Foundation Standards during 2017 to the present day 24/5/2019?

RE Official Information Act request WCDHB 9317

I refer to your emails dated 24 May 2019 to Ministry of Health which they subsequently transferred to us on 18 June 2019 requesting the following information under the Official Information Act from West Coast DHB.

1. Please advise how many Primary Health providers have had their Back to Back contract terminated by a Primary Health Organisation for failure to achieve Foundation 

Nil. All West Coast contracted providers meet the Foundation Standard, having met CORNERSTONE accreditation with Aiming for Excellence standard. All West Coast General Practices are contracted providers to the West Coast PHO.

2. How many Primary Health providers had not achieved Foundation Standard certification by 1 July 2017?

There were two practices (one is a satellite rural clinic of a larger practice) that had not achieved CORNERSTONE accreditation but were in process of achieving and awaiting site audit visits.

3. When those Primary Health providers achieved Foundation Standard certification?

CORNERSTONE accreditation was achieved during quarter 2, 2018 for the outstanding practice and satellite clinic.

4. Do any Primary Health providers who are required to hold Foundation Standard Certification not currently hold that certification?

Nil. Please refer to the answer to question 1 above.

5. Did any Primary Health providers have Capitation Based Funding withdrawn as a result of not having achieved Foundation Standard by 1 July 2017?

Nil. Please refer to the answer to questions 1 and 2 above.

6. Please supply the following information under the Official Information Act – memorandums, emails, letters, minutes of meetings etc. relating to the termination of such contracts.

Not applicable, as no such contracts have been terminated for any West Coast primary practices. Please refer to the answer to question 1 above.


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Page last updated: 2 July 2019

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