Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Various questions regarding colonoscopies

RE Official information request WCDHB 9469

I refer to your email dated 7 September 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

1. How many patients were on the waiting list for colonoscopies at the end of each month from August 2018 to August 2020?

2. What was the average wait time for urgent or category A colonoscopies at the end of each month from August 2018 to August 2020?

3. What was the average wait time for non-urgent or category B colonoscopies at the end of each month from August 2018 to August 2020?

4. What was the average wait time for surveillance or routine colonoscopies at the end of each month from August 2018 to August 2020?

5. What was the ratio between colonoscopies performed for non-urgent patients, versus patients referred through the National Bowel Screening Programme at the end of each month from August 2018 to August 2020? (If the screening programme has been rolled out in your DHB area).

6. How many of your patients have recovered from colorectal cancer, versus those that died from the
disease between August 2019 and August 2020?

7. How many colonoscopies lead to a confirmed diagnosis of colorectal cancer each month from August 2018
to August 2020?

8. How many categories does your DHB divide your waiting list into? What are the criteria for each category?

9. How many people are presently on the colonoscopy waiting list for each of these categories?

10. How long is the average waiting time for each category?


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Page last updated: 12 October 2020

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