Previously known as Carelink and the Complex Clinical Care Network (CCCN).
This service helps older people and people with disabilities get the care they need, usually in their own homes.
Te Whatu Ora West Coast assists older people to continue to live safely and independently in the community. We will work with you and your family to help make the best decisions about your health and wellbeing.
Note that the CCCN main phone number to cover all our areas is 03 768 0481. If needing to send a fax the one fax address provided below will ensure either of the locations will receive it.
A doctor, family member, social worker, carer, community worker, or anyone who works with the client or supports them can give a referral. Complete the form below and send it to Complex Clinical Care Network.
Complex Clinical Care Network referral form [PDF, 337 KB]
If the referral is accepted, we will meet the client for a “needs assessment”. This could be within a day or two, or a few weeks, depending on the urgency.
If the client’s needs change at any time, a referrer should send a new referral.
A needs assessment is the first step to identifying what help the client needs to regain independence in a safe environment.
A Needs Assessor will contact the client to arrange an appointment. Assessments are usually done in the client’s home and take 1 to 1.5 hours. Family members may be present if requested.
After the assessment, the Needs Assessor will request services or rest home placement and notify the client of the outcome.
Everyone’s needs are different, and the client will get a tailored, flexible support plan.
The people we support every day come from many cultural backgrounds, and we are committed to finding appropriate older person’s support services for all people.
You may request Complex Clinical Care Network’s Māori Needs Assessor if you prefer.
Public health services are free for New Zealand citizens and residents. If the client does not qualify for free services, the Needs Assessor will discuss this with you when they visit.
For the household management service, the client must have a valid Community Services Card. If not eligible for a Community Services Card, the client may have to pay for any Household Management hours required. The Needs Assessor will discuss this with you.
|Greymouth & Westport
|Granger House Life Care
|Te Nīkau, Grey Hospital & Health Centre
|Ultimate Care Allen Bryant
Kahurangi Dementia Unit is at Te Nīkau, Grey Hospital & Health Centre in Greymouth. It cares for up to 20 full-time residents. This facility provides modern, home-like facilities for people assessed as Hospital Level dementia (D6) care needing short-term or long-term care.
Normal visiting hours are between 10am and 7pm. If you want to visit outside these hours, please come via the main reception.
Please check with the nurse in charge before taking a patient for a drive or walk.
If you think Kahurangi might be right for you or a family member, please talk to your usual doctor or nurse. They organise a referral to the Complex Clinical Care Network (CCCN) for assessment in the community.
Potential residents need to be assessed as requiring Aged residential Hospital Specialist Care (D6) prior to admission.
There is a fee for long stay dementia care patients. The patient may be eligible for a subsidy to cover these costs.
Please talk to your nurse, at CCCN or the Kahurangi Social Worker to learn more.
You have the right to see all information relating to your needs assessment and support plan. Your privacy will always be respected.
If you have any concerns regarding your needs assessment or service coordination, you may ask for a review.
Please express your concerns to your Assessor or Coordinator. If your concern is not resolved, please contact the Manager.
If you are dissatisfied with our service, you may contact any of the following:
Complex Clinical Care Network complaints process [PDF, 208KB]
Everybody should have enduring power of attorney, especially older people.
An enduring power of attorney is a document where you appoint someone who can make decisions on your behalf when you are no longer able to.
Unfortunately the law isn’t simple when someone can no longer make decisions for themselves. The family does not necessarily automatically take over.
More information is available on the Office for Senior Citizens website.
Cnr Mawhera Quay & Tainui St, Greymouth
0800 371 471
The whole family, including older people, should understand your fire escape plan and practice escaping from each room in the house by two different exits. You should practice every three to six months.
Fire is quiet and fast. Most fire deaths happen in homes, mainly while people are sleeping. You can’t smell smoke while you are sleeping.
A photoelectric smoke alarm is the best way to wake a family from a deep sleep and give them time to escape a fire safely.
Fire & Emergency will come to Complex Clinical Care Network’s client’s houses, advise where to place smoke alarms, and provide assistance with installation and maintenance.
(Valid as of February 2020)
Prepare Your Household [PDF, 206 KB]
Emergency Supplies Kit [PDF, 598 KB]
Emergency Checklist [PDF, 58 KB]
Carers Brochure – A Guide for Carers [PDF, 770 KB]
Consumer Complaints Procedure [PDF, 226 KB]
Eating Well – For Healthy Older People [PDF, 359 KB]
Long Term Residential Care [PDF, 344 KB]
Making a Will [PDF, 257 KB]
Powers of Attorney [PDF, 238 KB]
Vitamin D Project – A Proven Defence Against Falls – ACC [PDF, 670 KB]
Preventing Osteoporosis – Looking After Your Bones [PDF, 1.18 MB]
Restorative Care in the South Island – A Consumer Guide [PDF, 331 KB]
Page last updated: 28 November 2023
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