HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Meals on Wheels

Kawe Kai ki te Kāinga

The Meals on Wheels service helps people all around New Zealand who are living at home by providing them with a healthy meal every day. New Zealand Red Cross volunteers deliver around 620,000 hot meals a year – that’s nearly 12,000 every week.

How to get Meals on Wheels

Please phone your GP for more information and to see if you, or the person you are enquiring on behalf of, are eligible to receive Meals on Wheels. We receive referrals for this service through your hospital or DHB.

Delivering hot meals to your doorstep

Meals on Wheels is one of our longest standing and most recognised community programmes – and one that is much appreciated by its recipients. More than just a carrier of hot meals, we deliver independence to many elderly and disabled people and those recovering from illness or hospital treatment.

But most importantly, the service provides much needed regular social contact for the Meals on Wheels recipients.

How it works

All Te Whatu Ora – Health New Zealand regions across New Zealand are required to provide nutritional support to the community by making low-cost, home-delivered hot meals available to residents.

The service is primarily intended to support those who have left the hospital, but in most areas it extends to any person in the community who could benefit from receiving the service.

Our role at New Zealand Red Cross is to coordinate volunteers to deliver the meals. We do not prepare the meals.

Further information can be found on Red Cross NZ website

Meals on Wheels

Page last updated: 5 December 2022

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