HOSPITAL VISITING

There is still a heightened risk to vulnerable people in hospital, so we recommend all people to continue wearing a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Community based health services

10 health services.

B4 School Checks – Te Whatu Ora West Coast

Every child should have the B4 School Check before they turn 5. This is the final Well Child Tamariki Ora check. It is an opportunity for you to talk to a nurse about your child’s health and ask any questions you might have.

More information

Cancer Support

The first point of contact if you have cancer or a high suspicion of cancer and we can help you and your whānau/family manage complex testing and treatment. Acting as a link between you, GP, hospital, and specialists, we will make sure you get all the information you need throughout your care.

More information

Dietetics

Dietitians are registered health professionals who can help you understand the current evidence for nutrition therapy. They can work with you to put your dietary requirements into everyday practice. Our Dietitians can help with medical nutrition therapy, diabetes management, disease related nutrition, unintentional weight loss from cancer or other illness, malnutrition, prescribing nutritional supplements, tube feeding and intravenous nutrition support, pregnancy nutrition support.

More information

Laboratory

Information about our laboratory staff and on how to take tests such as blood or allergy tests.

More information

Meals on Wheels

The Meals on Wheels service helps people all around New Zealand who are living at home by providing them with a healthy meal every day. New Zealand Red Cross volunteers deliver around 620,000 hot meals a year – that’s nearly 12,000 every week.

More information

Medical Technicians

A small team of medical technicians who provide a range of services listed below to West Coast GPs, visiting specialist consultants, inpatients and the emergency department.

More information

Older Persons’ Health

Previously known as Carelink and the Complex Clinical Care Network (CCCN).

This service helps older people and people with disabilities get the care they need, usually in their own homes.

More information

Radiology

Radiology, also often referred to as X-ray department, provides general x-ray, ultrasound scans, CT scans, bone density scans and some specialist procedures.

More information

Sexual health

The sexual health service provides sexual health assessment, diagnosis and treatment.  We also supply referrals for gender concerns and pregnancy / abortion services.

More information

Stop smoking (smoking cessation)

You can be smokefree! This is the most important thing you can do for your health; You can gain control and get rid of your smoking addiction; You owe it to yourself and your family!  The West Coast DHB provides a specialist smoking cessation service.

More information

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Page last updated: 5 December 2022

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