HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Hospital Specialties - Medical

16 health services.

Cancer Support

The first point of contact if you have cancer or a high suspicion of cancer and we can help you and your whānau/family manage complex testing and treatment. Acting as a link between you, GP, hospital, and specialists, we will make sure you get all the information you need throughout your care.

More information

Cervical screening services

All women who have ever had sex should have cervical smear tests every three years from age 25 to age 70. Find out where and how.

More information

Children’s Health

We provide Paediatric dental surgery, acute medical & surgical care & Outpatient services for children of 0 to 15 years

More information

Children’s ward

Children up to 15 years old who are patients at Te Nīkau, Grey Hospital & Health Centre stay in the children’s ward.

More information

Critical Care Unit (CCU)

The Te Nīkau, Grey Hospital & Health Centre Critical Care Unit (CCU) provides General and Cardiac Intensive care in a 4-bedded set-up.   This excludes conditions where more complex input is required.  In these cases, patients may be transferred to Christchurch Hospital.

More information

Day surgery

Day surgery is the service where patients have their operation or procedure and are discharged to go home on the same day. Patients should report to Te Nīkau, Grey Hospital & Health Centre’s main reception. Staff will then direct you to the location where you will be taken care of.

More information

Dementia unit (Kahurangi)

Kahurangi Dementia Unit is at Te Nīkau, Grey Hospital & Health Centre in Greymouth. It cares for up to 20 full-time residents. This facility provides modern, home-like facilities for people assessed as Hospital Level dementia (D6) care needing short-term or long-term care.

More information

Dietetics

Dietitians are registered health professionals who can help you understand the current evidence for nutrition therapy. They can work with you to put your dietary requirements into everyday practice. Our Dietitians can help with medical nutrition therapy, diabetes management, disease related nutrition, unintentional weight loss from cancer or other illness, malnutrition, prescribing nutritional supplements, tube feeding and intravenous nutrition support, pregnancy nutrition support.

More information

Emergency Department (ED)

The Emergency Department (also known as ED or A&E) provide care to patients with serious or life-threatening illnesses that require urgent attention. For most other injuries and illnesses, call your GP or family doctor first. They will refer you to ED if needed.

Call 111 and ask for “ambulance” when there is a medical emergency​.

More information

Laboratory

Information about our laboratory staff and on how to take tests such as blood or allergy tests.

More information

Maternity unit

Based on the ground floor of Te Nīkau, Grey Hospital & Health Centre, the Maternity Unit is situated at the north end of the hospital, a short walk from the Peaberry cafe.  The Maternity Unit is a new modern well equipped unit with two birthing rooms; each having its own birthing pool and six antenatal / postnatal bedrooms available for our women.  Each bedroom has its own en suite and television.  There is a shared public kitchen area available for women and their whanau to use during their stay. 

More information

Medical Technicians

A small team of medical technicians who provide a range of services listed below to West Coast GPs, visiting specialist consultants, inpatients and the emergency department.

More information

Mental health inpatient unit (Manaakitanga)

Some mental health patients experiencing a crisis will have to stay at the hospital while they recover. These people stay in the Manaakitanga unit.

The Manaakitanga unit is alongside Community Mental Health. Visitors can ask for directions at main reception or Community Mental Health reception.

More information

Outpatient department

The Outpatient department treats patients who don’t need to stay over night. Your GP (family doctor or nurse) will usually arrange your outpatient appointment. For outpatient appointment enquiries, please call reception and ask for the Central Booking Unit.

More information

Radiology

Radiology, also often referred to as X-ray department, provides general x-ray, ultrasound scans, CT scans, bone density scans and some specialist procedures.

More information

Sexual health

The sexual health service provides sexual health assessment, diagnosis and treatment.  We also supply referrals for gender concerns and pregnancy / abortion services.

More information

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Page last updated: 8 April 2021

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