Whānau House
Department: Māori Health

Hospital accommodation for Patients’ whānau

Patients’ whānau (family) may be able to stay at Whānau House at Grey Base Hospital.

We give priority to whānau of patients who are terminally ill or in the critical care unit. Eligibility is on a first come, first served basis and is at the discretion of Grey Base Hospital management. Whānau can stay for up to three nights, and this may be extended if needed.

The Social Work Department will support whānau during their stay in Whānau House when requested. Social workers can also help with applications for travel and accommodation costs. Families should request the name of a social worker from the patient’s ward staff.

Whānau House Booklet [PDF, 196 KB]

Find us

Whānau House is at the far north end of the hospital, between Parfitt Ward and the corporate office.

Limited parking is available near the building.

The house has one bedroom with two single beds, two couch beds and four mattresses. All bedding, sheets, towels and tea towels are supplied and washed. Whānau only need to buy their food, wash their clothes and keep the house clean and tidy.

Whānau House is fully equipped, with its own kitchen, laundry, two bathrooms, dining area and a shared living area with television, and has a landline. It is also accessible by wheelchair.

 $20 per night for each adult 15 years and older.

  • Children 14 years and younger stay free.
  • $10 key deposit. This will be refunded when you return the key.

You may be able to get Ministry of Health funding to help pay for accommodation.

Payment must be made before you leave Whānau House. If you will have difficulty paying this, please contact the Social Work Department. We will try to assist if possible.

To book, print out this form, fill it in, and send it to us.

Accommodation request form

Check in is from 3pm onwards. You can pay your refundable deposit and collect your key from the hospital reception desk.

Additional linen is in the white cupboard in the laundry or in the storage cupboard between bathroom and bedroom.

Mattresses and pillows are in the storage cupboard between the bathroom and bedroom.

The ironing board is in the hot water cupboard between the two bathrooms.

Laundry racks are between the washing machine and tub.

Please lock Whānau House when you are not in it. The hospital is not responsible for any items that go missing.

Hospital security will check around the outside of Whānau House at night for your safety.

Please keep a list of everyone who is staying with you and take it with you if there is an emergency.

For personal or medical emergencies, dial 777 on the house phone for immediate help from the hospital telephone operator.

In an earthquake, take shelter as you would in your own home in doorways and under tables.

If there is a fire in the house, break the glass and activate the alarm in the kitchen or laundry. If it is safe to do so, dial 777 and tell the operator what is happening. Leave the house immediately and shut doors and windows if you can.

The assembly area for any evacuation is in the car park outside the corporate office building. Do not re-enter the building until a Fire & Emergency or West Coast DHB official tells you it is OK.

You can pay with cash, cheque or EFTPOS during normal business hours at the corporate office (the building beside Whānau House).

If you want to pay after hours, you can do this at the main hospital reception admitting office. Only cash and cheque are accepted here.

Please check out before 11 am to allow us time to clean the facility for the next occupants.

Please check you have done the following:

  • Leave Whānau House tidy. Cleaning materials are in the laundry cabinet.
  • Strip all lined off the beds and place in the linen bag in the bathroom.
  • Return mattresses to the cupboard.
  • Wipe the inside of the microwave and oven if you have used them.
  • Empty the rubbish bins into the large bin outside the kitchen door. Please leave the inside bins clean and dry.
  • If anything in Whānau House is damaged or missing, please let the admitting office know when you return your key.

If you forget to return the key before leaving, please post it to

  • Admitting Office
    Grey Base Hospital
    PO Box 387
    Greymouth 7840

We will send you your $10 deposit refund.

You can use the Whānau House phone to call inside the hospital or make local calls.

Hospital phone operator: 0

Local calls: Dial 1 followed by the phone number

If you want to contact someone in Whānau House from an outside phone, call Grey Base Hospital on 03 769 7400 and dial extension 2867.

Page last updated: 26 October 2018

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