Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Lake Brunner Clinic

Lake Brunner Clinic is a rural clinic, covering ACC, accident and injury, 24 hour urgent care, general primary healthcare, well child, district nursing, rural nurse specialists, public health nursing, palliative care, and many other services.


Street address

49 Koe St

Postal address

PO Box 17
Moana 7845

Phone & Fax


Please see Open Hours info further down on the page for important information.

In an EMERGENCY: dial 111

After hours: Call your General Practice team. Your call will be answered 24/7 by a nurse who can advise you what to do and where to go, if you need urgent care.  More…

Enquiries and feedback

We welcome your feedback about our services and your experiences at Lake Brunner Clinic.

Note: We are unable to provide medical advice to people by email. Please contact your doctor or the person in charge of your medical care.

Open hours

Temporary changes effective from Friday, 27 May 2022

Normal services (including on-call for emergencies and PRIME callouts) will be available every second week starting from 1pm on Friday, 27 May. Nurse drop-in clinics will be held on a fortnightly basis between 9am – 1pm except on public holidays from Monday, 20 June.

For the week starting Friday, 27 May (and every subsequent fortnight) the following hours will apply: 
Doctor clinics: GP phone consultations are available by appointment every second Tuesday – effective from Tuesday, 31 May.

For appointments, enquiries, prescriptions or results please phone our colleagues at Te Nīkau Health Centre on 03 769-7400.  Please don’t leave urgent phone messages on the Lake Brunner Clinic answer phone.

Urgent care: Please present to the unplanned clinic at Te Nīkau Hospital & Health Centre for any urgent medical care.

If it’s an emergency, please dial 111.

District Nursing: District Nursing services will be supported by the Greymouth District Nursing team – 03 769-7721.

You can also call Healthline on 0800 611-116 – calls are answered 24/7. If you need to be seen, they will tell you what to do and where to go.

For COVID-19 health advice please call 0800 358-5453.

More information re services and how to get help in the Moana district is shown on the next panel on this page.

Getting help & booking appointments

For clinical emergency calls please dial 111. 

For urgent calls or calls that simply can’t wait, if no one answers the phone please listen to the message and pick the dial option that connects you to nurses cell phone.  

For non-urgent calls, i.e. if wanting to schedule an appointment, or if checking for test results, you are asked to please wait till the end of the answer phone message and leave a message.  When the facility is unattended, Rural Nurse Specialists are usually out and about and busy with patients, and as they are not sitting near a computer they are also unable to book appointments or to check test results.  Non-urgent calls could unnecessarily hold up the processes of attending to patients.  The nurses do check messages left on the clinic phone with high regularity (usually every 3 hours) and will be able to call you back as soon as they are not with a patient and deal with your enquiry.

Weekends and evenings are for urgent advice only and whether there is the need of a subsequent visit will be decided by the Rural Nurse Specialists.

Please see also ‘Open hours’ info displayed in the previous panel on this page.


Enrolments & Fees


If you live in the Moana region or are staying for a while, we encourage you to enrol with the practice.

Enrolment is free, and means you can get cheaper healthcare when you need it.

GP Fees

A full list of fees is available for all West Coast DHB GP clinics including Lake Brunner Clinic.

Lake Brunner Clinic facilities at a glance


Disabled & Visitor toilets

Visitor information reception

Page last updated: 8 June 2022

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