HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Te Nīkau, Grey Hospital & Health Centre

Location

Street address

Te Nīkau, Grey Hospital & Health Centre
71 Water Walk Road
Greymouth

Postal address

Te Nīkau, Grey Hospital & Health Centre
PO Box 387
Greymouth 7840

Phone, Email & Fax

Phone

Email (Te Nīkau Health Centre)

  • Email enquiries: admin@wcdhb.health.nz – Use this email address if you are wanting to contact our Te Nīkau Health Centre team to arrange a GP or nurse appointment(s), get test results, etc. Also check out this information…

Fax

To contact a hospital department or ward, call General Enquiries and ask for a department.

Enquiries and feedback

We welcome your feedback about our services and your experiences at Te Nīkau, Grey Hospital & Health Centre.

NOTE ABOUT MEDICAL ADVICE
We are unable to provide medical advice to people by email. Please contact your doctor or the person in charge of your medical care.

Visiting hours

Please visit this section for up-to-date visiting hours.

More info for visitors

Te Nīkau, Grey Hospital & Health Centre facilities at a glance

Accessible

Nearest ATM (New World)

Multi-faith room

Cycle stand

Food & drink vending machines

Disabled & Visitor toilets

Visitor information reception

Are you wondering what has happened to Greymouth Medical Centre in Greymouth?

Greymouth Medical Centre (GMC) is as of now no longer operating from 153 Tainui St. Its services have moved over to Te Nīkau, Grey Hospital and Health Centre.  If you are enrolled with GMC and have an appointment there, you will find the general practice team in their new location within Te Nīkau Health Centre.

About Te Nīkau Hospital & Health Centre

Disclaimer of content: As this is a new facility and information is updated as it becomes available, we cannot guarantee correctness of content presented here.

The health services previously provided by our Greymouth hospital (Grey Base hospital) and one of our Greymouth medical practices, formerly known as Greymouth Medical Centre are now combined, therefore providing comprehensive health services under just one roof. 

If you need health care, simply come in via the main entrance and see one of our receptionists there who will look after you and point you in the right direction, or assist you with your queries.

How Te Nīkau Hospital & Health Centre works

Visit one of our WCDHB publications hosted by ISSUU for a useful summary on how Te Nīkau Hospital & Health Centre works.

Three pages in this publication cover information including: urgent care; Why am I waiting? Payment expectations, provision of community care and ground floor services.

Please see also our useful information leaflet that explains how Te Nikau, Grey Hospital & Health Centre works.

How your hospital & health centre works

Click on this image to open the document.

More about location and services

Te Nīkau, Grey Hospital & Health Centre, located in Greymouth on the West Coast of New Zealand’s South Island, is a modern health facility that opened in July of 2020. From the most urgent and seriously unwell people, who require emergency or specialist care to those with planned appointments to see their general practice team, there is time and space at Te Nīkau, Grey Hospital & Health Centre for everyone who needs health care.  It’s bright, modern and designed to support the very best care. The views out to the coast and hills are stunning – the design makes the most of the natural light and beauty of the Coast.

With a building footprint of 8,500m², Te Nīkau Hospital & Health Centre has been designed to support flexible ways of working.

  • 56 in-patient beds
  • Two negative pressure rooms
  • Three operating theatres
  • Whānau/Family room
  • Whare Karakia/Chapel
  • Four transitional care units
  • Fit for purpose technology including wifi, nurse call, and security systems
  • A central courtyard

The ground floor is home to the new Health Centre (formerly known as Greymouth Medical Centre) which will support more integrated primary and secondary care services. It features several clinic rooms, a dedicated audiology clinic, outpatient clinics and infusion services.  If you previously enrolled with Greymouth Medical Centre then this is where you would now go to see your GP or nurse.

The facility also houses a 24/7 emergency department, critical care unit, acute and planned medical and surgical services, urgent care, maternity services and outpatient care, radiology, laboratory, kitchen, allied health services and children’s ward.

The general ward on level one has six single rooms and 13 double rooms, each with an ensuite.

The lower ground floor provides space for equipment sterilisation, laboratory work, medical records and food service.

Entry and parking: Come into the hospital and health centre site off High Street, up over the bridge and turn right. Access to all services is via the main entrance on the ground floor. There are more than 100 parks available with disability/mobility parks close to the main entrance.

Take a virtual tour of Te Nīkau: You can join Brittany Jenkins, West Coast DHB Director of Nursing for a virtual tour of Te Nīkau – HERE.

Te Nīkau, Grey Hospital and Health Centre is now open.

Visit this page to find what’s new.

Four tips to help prevent infections when visiting an admitted patient

1) Don’t visit any patients if you are feeling unwell

2) Use the alcohol hand rub at our hand hygiene stations

3) Avoid sitting on a patient’s bed – please use chairs provided

4) Don’t use patients only toilets in the facility

Page last updated: 3 February 2023

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