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Changes to national Alert Levels a timely reminder to follow COVID-19 protocols

Tuesday 16 February 2021Health news3 minutes to read

With the recent changes to the national Alert Levels, the most important thing for the public to do right now is to follow the COVID-19 protocols which includes keeping a record of where they go and when.

This can be done by ‘checking in’ via the QR code outside many businesses, including many DHB facilities, or keeping a diary of where they go and when.  This information is useful if we were to have a case and needed to advise the public.

If you have attended any of the locations of interest visited by the new confirmed community cases of COVID-19, please follow the Ministry of Health instructions and call Healthline if you’re not sure what you should do on 0800 358 5453.

For the time being, West Coast DHB visitor hours remain the same at both Te Nīkau Hospital & Health Centre and Buller Health. However, we do ask people not to come visiting unless it’s essential, and only one support person for outpatient appointments. If you do need to visit, please limit the number of visitors to two people per patient to ensure that safe physical distancing can be maintained.

Some general rules apply at all of our facilities:

  • People should not visit if they are sick.
  • All visitors must sign in using the COVID Tracer App (by scanning the QR code) or provide their contact details manually on arrival.
  • Please make sure Bluetooth tracing is turned on in your NZ COVID Tracer app.
  • Visitors are asked to bring their own mask or fabric face covering.
  • All visitors are expected to practice physical distancing: they should remain two metres away from people they don’t know.
  • Everyone, including visitors should practise good hand hygiene.

If you are planning to visit an Age Residential Care (ARC) facility, please phone first to check visiting hours, and this includes the ARC facilities operated by West Coast DHB in Greymouth and Reefton.

Please allow extra time if you’re coming into hospital.

Call Healthline on 0800 358 5453 if you have any symptoms of COVID-19 – high temperature (at least 38°C), cough, shortness of breath, sore throat, sneezing and runny nose, temporary loss of smell.  These symptoms do not necessarily mean you have COVID-19. The symptoms are like other illnesses that are much more common, such as cold and flu. Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

Further information on the rules for Alert Level-2 are available on the COVID-19 website



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Page last updated: 16 February 2021

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