HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Community dementia service shifts to CCCN

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Wednesday 23 August 2017Media release2 minutes to read

Community Dementia Services will soon be managed through the Complex Clinical Care Network (CCCN), to better meet the needs of the West Coast community.

West Coast DHB Director Mental Health and Addiction Services Dr Cameron Lacey says the move from being run by Mental Health Services to CCCN will improve accessibility to a broader range of services, ensure people are supported and reduce duplication. 

“It's a waste of patients' time when they have to be assessed more than once for different services.  This is particularly difficult for people living with dementia in our community. Many of our people living with dementia are already being supported by CCCN, so this change means care will be coordinated through a single team,” Dr Lacey says.

The change will take place from 4 September.  The CCCN is based at 100 Tainui St, Greymouth, and Buller Health, Westport, phone 03 768 0481.  All patients currently registered with the Community Dementia Service have been notified.

Dr Lacey will work with the CCCN to provide specialist psychiatry services for older people, as and when required.  The CCCN also has input from an Older Persons' Health Specialist Geriatrician.  The CCCN can facilitate access to the likes of day programmes, home support, respite care, as well as provide specialist advice and support.

If anyone would like more information, they can talk to their general practice team who provide advice and referrals to the Complex Clinical Care Network as appropriate.

ends

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Page last updated: 17 April 2019

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