All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Countdown on until services start moving into the new Te Nīkau Grey Hospital & Health Centre

Tuesday 21 July 2020Facilities News2 minutes to read

The first services start moving in from this Thursday 23 July, with the final services due to open in the new facility on Monday 3 August.

As well as the new home for all of the usual hospital-based services, what makes Te Nīkau special is the fact that it really is a one stop shop.

From a visit with your general practice team to a surgical procedure you can have it all at Te Nīkau. There’s even a café and retail pharmacy.

Grey Medical Centre is relocating from Tainui Street to brand new purpose-designed rooms in Te Nīkau.  All phone numbers and email addresses will stay the same, so please phone to make an appointment or use the Health365 app.   Grey Medical Centre opens in Te Nīkau on Monday 3 August.

If you need to be seen urgently, but aren’t sick enough to be seen in the Emergency Department, you may be able to be seen in the Urgent Care clinic, an extension of the primary care service.

Primary health care services will be open 8am – 8pm daily. The fees for using Urgent Care are the same as seeing a GP at Grey Medical with those in the greatest need being seen soonest. 

Whether you’re coming in to visit someone in hospital, have an appointment in the Family Health Centre or need emergency care, entry is via the main entrance on the ground floor. Drive in off High Street, turn right and the main entrance to all services at Te Nīkau is under the black canopy.

There are more than 100 car public parks with 12 allocated for people with mobility passes close to the main entrance.

Available just below is information for the schedule of when services are opening in the new facility and a floor plan showing the location of services.

Move Schedule of Key Health Services

Location of Services (map)




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Page last updated: 21 July 2020

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