Hospital visitors don’t need a COVID-19 Vaccine Pass, but do need to scan in. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

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COVID-19 Alert Level 3 – access to healthcare and visitor restrictions on the Coast

Wednesday 1 September 2021Health news3 minutes to read

COVID-19 Alert Level 3 – access to healthcare and visitor restrictions on the Coast

Under COVID-19 Alert Level 3, visitor access to all West Coast DHB health facilities remains restricted to enable safe physical distancing.

Limiting our interactions with others outside our bubbles is one of our best defence against COVID-19. For this reason, a no visitor policy continues to apply across all West Coast DHB facilities, unless you are the nominated person as per the exceptions below.

Children under 16 and people who are unwell cannot visit under any circumstances, except to access emergency care.

Under Alert Level 3, the following visitor exceptions apply and a person may enter our facilities:

  • to visit a person receiving end-of-life care
  • to provide support to a person with a disability
  • to enable one parent/caregiver to visit a child who is in hospital
  • General Ward and Critical Care Unit – one nominated person from the patient’s bubble may visit once per day during visiting hours and be the only visitor for the duration of the patient’s stay
  • Maternity
    • one support person only to accompany someone presenting for acute assessment
    • women in labour in a maternity facility are allowed two support partners from their extended bubble for the duration of the labour and birth
    • for the duration of their postnatal stay a woman can have one named support person from her extended bubble.

Additional exceptions may be made on compassionate grounds at the discretion of the Duty Nurse Manager for the ward or service. Visitors will not be allowed in wards caring for patients in isolation.

Where these visits do take place, all visitors to health facilities are required to wear a mask or face-covering at all times, unless they have a physical or mental condition that makes them exempt.

Everyone entering any DHB facility will be screened prior to entry.

Please scan in using the QR code, wherever you go using the government’s COVID-19 Tracer App, and ensure Bluetooth is turned on within the app – this means you’ll receive alerts if you’ve been exposed to a case.

Elective surgeries and outpatient appointments

If your appointment or elective (planned) surgery was scheduled on Wednesday 1 September onwards please attend at the time originally advised, unless you have been contacted by us to advise that it has been rescheduled.

If your outpatient appointment or planned surgery was scheduled prior to 1 September, please wait for us to get in touch to advise of your rescheduled appointment.

Exception card for face coverings

We know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. If you cannot wear one, you can get an exemption card. You can show your exemption card when needed, for example to a taxi driver. 

You can request a card from the Disabled Persons Assembly NZ by contacting them on 04 801 9100 or at

DHB Aged Residential Care facilities

The no visitors rule applies. However, family visits for palliative care residents who are receiving end-of-life care and do not have COVID-19 will be considered on a case-by-case basis.


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Page last updated: 3 September 2021

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