Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Double vaxxed before Christmas – the deadline is looming

Tuesday 23 November 2021Health news4 minutes to read

West Coasters have only one more week to get their first COVID-19 vaccination in order to be fully vaccinated for Christmas.

People have until Wednesday 1 December to get their first dose of the COVID-19 vaccination if they want to be fully vaccinated for Christmas. This takes into account the need for a three week wait between the first and second doses of the vaccination. It can take up to two weeks after your 2nd dose to develop maximum immunity.

West Coast DHB COVID-19 Vaccination Programme Manager Helen Gillespie says the best way to avoid giving someone COVID for Christmas is to be fully vaccinated.

“We know COVID is coming to the Coast and with the upcoming summer holidays and regional borders being relaxed it could get here soon. The best way to protect the ones we love is to get vaccinated. Unless we increase our vaccination rates the impact of COVID on the Coast could be devastating.”

Helen also warns that the Government’s traffic light system, due to be implemented in a matter of weeks, is going to make it tough on unvaccinated people.

“At orange and red levels unvaccinated people won’t be able to enjoy a lot of things we take for granted, like going out to cafes, bars, gyms or events.

“Being double vaxxed is the key to a funner summer.”

The West Coast has the lowest vaccination rates in the South Island, with 87 per cent of West Coasters having had their first vaccination and 76 per cent being fully vaccinated. Every other DHB in the South Island has already achieved the 90% first vaccination milestone.

Helen Gillespie says the Coast’s vaccination drive has been a massive logistical exercise.

“The Coast is one of the biggest regions in New Zealand and not everyone lives close to clinics. To get over the tyranny of distance our three mobile campervans have been travelling all over the Coast.

“Every day we’re talking to Coasters about the vaccine and how it works. While some people have just required a bit more information and a bit more time, what we’re finding is that once they’re armed with the latest advice they choose vaccination.

“A massive thank you to the over 24,000 Coasters who've already rolled up their sleeve and received their first vaccination. We now need just 937 Coasters to get their first dose to reach the 90% milestone.”

“Achieving 90% by 1 December gives us the chance to get to 90% fully vaxxed by Christmas, something which will significantly reduce the likelihood of the Coast going into ‘Red’ this summer.”

The C’mon Coasters campaign is supporting the vaccination drive. The campaign comprises adverts, social media, posters and billboards featuring photos and quotes from 26 Coasters who give their reasons for getting vaccinated. To view some of the collateral click here

Anyone wanting information on the vaccination programme or to find their closest vaccination clinic on the Coast can find it at  

This week’s clinics

Our clinics in Greymouth and Hokitika are operating 7 days a week at the times below until further notice.



Weekdays: 10am-7pm

Weekend: 10am-4pm

Community Services building, south-western corner of the Te Nīkau Hospital & Health Centre campus.


Every day: 12.30pm – 6.30pm

Pakiwaitara, 32 Weld Street, Hokitika

Westport is now operating 5 days a week at the times below until further notice.


Tuesday – Saturday: 9am-4pm

Masonic Lodge, Westport, 51 Russell Street.

Mobile pop up clinics:

Tuesday, 23 November

7.30am – 12.30pm

Mitre 10 Mega Carpark Pop-up Clinic – 41 Waterwalk Road, Greymouth

Tuesday, 23 November

2.00pm – 4.00pm

Outside the Warehouse, Greymouth

Wednesday, 24 November

11.00am – 1.30pm

Reefton – Reefton Community Hall, 50 Shiel Street

Wednesday, 24 November

11.30am – 1.00pm

Springs Junction – Community Hall

Wednesday, 24 November

2.30pm – 4.00pm

Maruia – Community Hall

Friday, 26 November

11am – 1.00pm

Moana – Moana Health Clinic

Friday, 26 November

2.30pm – 6.30pm

Cobden (location TBC)

Saturday, 27 November

12.00pm – 6.00pm

NBS Theatre, Westport

Sunday, 28 November

10.30am – 12.30am

Fox River Market, Fox River

Workplaces pop up clinics:

Our mobile clinics are offering to visit Coast businesses for kai, kōrero and COVID-19 information and vaccination sessions. If you’d like a vaccination team to visit your workplace to answer questions, bring smoko and carry out vaccinations please call 0800 492 342 to book a time



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Page last updated: 23 November 2021

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