HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Health NZ West Coast now a proud member of the Hidden Disabilities Sunflower Program

Wednesday 7 August 2024Health news3 minutes to read

Health New Zealand | Te Whatu Ora West Coast is now a proud member of the Hidden Disabilities Sunflower Program.

“We’re delighted to have joined the Hidden Disabilities Sunflower Program. With this initiative our kaimahi (staff) are being trained to recognise and assist patients, visitors and colleagues with a non-visible disability, who are wearing the Sunflower lanyard or pin to show they may need extra support,” says West Coast’s Director of Allied Health Scientific and Technical, Margot van Mulligen.

“To date, reception and admin staff at the majority of our facilities have completed the training to become Sunflower Champions. Training focuses on understanding hidden disabilities, and how to offer extra assistance to those who choose to wear a Sunflower lanyard or pin,” says Margot.

About a quarter of New Zealanders live with a disability, with more than 900 disabilities listed as hidden or non-visible. This can include ADHD, brain injury, autism, dyslexia and many more. Being hidden, it’s not immediately obvious when more patience and understanding is needed.

“My son Thomas has autism and wears the Sunflower lanyard when we go out in public. I find people seem to be more understanding with less judgement and more accommodating to his needs. Knowing that Health NZ staff are aware or have gained knowledge behind why someone is wearing a Sunflower lanyard, will help to break down barriers of judgement as to why a person could be acting or behaving in a certain way,” says West Coast Disability Steering Group member, Sarah Birchfield.

“If you, a family member, or someone you know has a hidden disability, you can now request a Sunflower lanyard to wear while accessing health care and make your disability visible. It’s a discreet way of showing staff and the public that you have a hidden disability and may need a little extra support, time, and understanding,” says Sarah.

For more information about the program visit – https://hdsunflower.com/au/

Photo: (L to R) Director of Allied Health, Scientific and Technical Margot van Mulligen, Receptionist Karen Brookshaw and Hidden Disabilities Sunflower Program Lead Madeline Bernard.

ENDS

Media contact:  hnzmedia@tewhatuora.govt.nz

Notes to editors:

The Hidden Disabilities Sunflower exists to help those with disabilities that are not immediately obvious such as autism, chronic pain, dementia, anxiety, visual or hearing impairment. Our aim is to help make the invisible, visible.

In Australia and New Zealand 1 in 5 people are said to have a disability, 80% of these are hidden.

Wearing the Hidden Disabilities Sunflower discreetly indicates to people around the wearer including staff, colleagues and health professionals that they need additional support, help or a little more time.

The Hidden Disabilities Sunflower Scheme was established in 2016. Since then, it has been adopted globally by major airports and venues and in the UK, by many supermarkets, railway and coach stations, leisure facilities, the NHS, a number of police, fire and ambulance services, and an increasing number of small and large businesses and organisations.

Hidden Disabilities Sunflower Program is dedicated to helping businesses identify customers with a hidden disability. Details of how to join the scheme can be found here: www.hiddendisabilitiesshop.com.au/for-businesses/joining-the-sunflower

 Hidden Disabilities Sunflower Scheme Limited, previously owned by Tabbers Limited, is a private company. Both Tabbers and Hidden Disabilities Sunflower Scheme are owned by Tabbers Holdings Limited. For further information please contact join@hiddendisabilitiesshop.com.au.

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Page last updated: 7 August 2024

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