HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Improved patient care and happier staff with Cortex care coordination platform

Friday 28 February 2025Health news3 minutes to read

Te Nīkau Hospital staff have wholeheartedly welcomed the recent implementation of Cortex, an electronic care coordination platform which works on iPhones, iPads and the web, digitising the patient journey and making it instantly available to all medical staff involved in a patient’s care.

Dr Sam Bartholomew says, “It’s been a great team and transalpine effort to get to where we are today. A significant part of the future of the healthcare we provide is supporting quality, safe and equitable care via digital platforms such as Cortex and FloView. Having access to Cortex enables us to provide the best possible care to our patients – care set in a team-based approach that is transparent and equitable.”

The use of Cortex creates a complete set of clinical records for inpatients at Te Nīkau Hospital and enables transalpine visibility and communication for and between clinicians on the West Coast and in Canterbury hospitals, creating a true shared model of care. It also produces clear and legible notes and enables instant communication and visibility of care plans for clinicians from within the clinical record.

Clinical Nurse Manager Chrysantha Pereira says, “We are finding better patient flow and communication between teams on the general ward, in the critical care unit and with our transalpine colleagues. There is wider visibility of patients’ clinical details and needs to all teams caring for our patients. The Cortex platform allows clinicians to access a timeline of information including clinical notes and tasks that need to be completed, thereby minimising interruptions.”

With Cortex, clinicians add patient notes to the app as they do rounds, save them and sign them off so other staff can access them immediately. This means that staff can see new notes instead of relying on old information.

Sense Medical Clinical Lead Dr. Chris Rumball is thrilled to see the benefits of a seamless solution being realised. “Reducing the friction of interdisciplinary care is one of the key benefits Cortex provides. Seeing this enabled across the physical divide of the Southern Alps is fantastic. We’re super excited to be part of the broader team helping Health New Zealand realise its core health targets.”

Cortex was co-developed by Sense Medical as part of the Canterbury Health System's focus on using technology to improve healthcare for patients and staff. It is used at Christchurch and Burwood Hospitals, Nurse Maude Hospice, Greymouth’s Te Nīkau Hospital, Hawke’s Bay Hospital, and was also recently implemented at Ashburton Hospital.

ENDS

Photo: (L to R) Registered Nurses Binumol Babu and Joel Gregorio along with Resident Medical Officer Dr Jordan Searle and Dietitian Cate Hall using Cortex in Te Nīkau Hospital’s general ward.

Media contact: hnzmedia@tewhatuora.govt.nz

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Page last updated: 28 February 2025

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