Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

West Coast DHB to start next phase of Buller Health facility project planning

Thursday 21 March 2019Health news2 minutes to read

Please attribute to Philip Wheble, General Manager West Coast District Health Board

West Coast DHB to start next phase of Buller Health facility project planning

West Coast DHB will shortly begin the next planning phase of the Buller Health facility project. On 19 November, the Minister of Health visited the existing facility in Buller and announced the joint Minister’s approval of $20M for the Buller IFHC. Following this announcement, the project management of the Buller IFHC was transferred back to the West Coast DHB on 19 December.

This process included the transfer of consultant contracts from the Ministry of Health back to the West Coast DHB. The project consultant design team will be responsible for the ongoing design and delivery of the Buller Health project. The team includes:

  • Warren and Mahoney – architecture services
  • Calibre Consulting – structural and civil engineering
  • AECOM – mechanical and electrical engineering
  • WT Partnership – quantity surveying

Now that our consultants are on board and as we move into the next design phases of preliminary, developed and detailed, we will be re-engaging with user groups. The purpose of the engagement with our clinical and support service teams will be to progress the detail of the plan and review how clinical spaces will look and interact with each other. The Buller District Mayor, as the council-appointed representative for the design phase will participate in this process.

The next round of user group engagement is scheduled for early May with the West Coast DHB facilities re-development team and the project architects from Warren and Mahoney.



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Page last updated: 16 July 2020

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