Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Te Nīkau, Grey Hospital & Health Centre – open to the public from Wednesday

Monday 27 July 2020Health news2 minutes to read

The new Greymouth hospital and health centre, Te Nīkau, opens its doors to the public on Wednesday 29 July.

Until that time the doors will be locked, so please keep reporting to the current Grey Base Hospital until Wednesday.

  • The new Emergency Department will open at 7am on Wednesday the 29th and the new Maternity suite will be open from midday on Wednesday. 
  • The following day, Thursday 30 July, all medical and surgical inpatients, including the children’s ward, will move across to Te Nīkau.

As Te Nīkau will be a fully integrated facility, the team at Grey Medical Centre will be open from Monday 3 August. If you’re a patient at Grey Medi, from next Monday you’ll be coming to see the team in their new rooms within Te Nīkau. That’s also the day the blood testing team will start working from Te Nīkau along with outpatient and allied health services (which includes physio and occupational therapy) and the new café for staff and patients, Peaberry & Co, will have coffee on the go from 8am.

There are more than 100 new car parks plus 12 mobility parks for patients and visitors close to the main entrance. Staff have separate parking areas.

From Wednesday, to get to the new main entrance and parking area come into the current hospital site off High Street, drive up over the bridge and turn right to Te Nīkau. Until then it’s business as usual for all services in the current Grey Base Hospital.



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Page last updated: 26 October 2021

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