HOSPITAL VISITING

There is still a heightened risk to vulnerable people in hospital, so we recommend all people to continue wearing a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

West Coast DHB preparing for forecast severe weather

Tuesday 1 February 2022Health news3 minutes to read

Please attribute to Philip Wheble, Incident Controller – West Coast DHB

West Coast DHB is preparing for the forecast severe weather set to arrive on the West Coast in the early hours of tomorrow (Wednesday) morning.

  • One inpatient currently in Buller Health’s Foote Ward is being transferred by St John Ambulance to Te Nikau Hospital in Greymouth this evening. Foote Ward will be closed for the duration of the weather event.
  • Buller Medical will see patients in the morning and there are plans to provide care from an alternative location in the afternoon if needed. We will provide a further update tomorrow regarding on-going access to health care.
  • O’Conor Rest Home in Westport has planning underway for evacuation tomorrow. This will involve 68 patients being transferred to alternative accommodation – some will be going to family, or to a facility in Nelson-Marlborough, some will be moved to Te Nikau with most being transferred to Christchurch.

COVID-19 Vaccination Clinics

The following vaccination centres will also be closed due to the expected flooding.

  • Westport COVID-19 vaccination clinic will be closed from tomorrow (Wednesday) and re-opening on Tuesday 8 February.
  • Haast mobile clinic planned for tomorrow has been cancelled.

Surgical appointments

Paediatric day surgery planned for tomorrow at Te Nikau Hospital will go ahead. We will provide further updates tomorrow regarding surgical appointments booked for later in the week.

Accessing health care

Remember, if you need health advice, please call Healthline on 0800 611 116 – calls are answered 24/7. If you need to be seen, they will tell you what to do and where to go.

  • If it’s an emergency, call 111 as per usual
  • For wellbeing support you can talk to a counsellor free of charge, call or text 1737 any time of the day or night.
  • For pregnancy support and advice over the phone, please call your LMC/midwife.
  • You can also visit our HealthInfo website for trusted health advice on a range of issues.
  • If you require essential prescription medications and your supply is running low, call your usual GP number for advice.

Be prepared

Check and restock your emergency kit and follow the advice of your local Civil Defence group

To check what you may need, visit https://getready.govt.nz/prepared/household/supplies/

Here is a link with flood-specific advice: https://getready.govt.nz/emergency/floods/

Stay up-to-date

For the latest updates, ‘like’ your local District Council’s Facebook page, or check the latest news on their website:

ENDS

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Page last updated: 1 February 2022

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