We are at ORANGE according to the NZ COVID-19 Protection Framework.  Protect yourself and our community by getting boosted, wearing a mask when out and about and reducing contact with others. Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

West Coast DHB updates its visitor policy

Tuesday 17 May 2022Health news2 minutes to read

Please attribute comment to Philip Wheble, General Manager – West Coast DHB

West Coast DHB is updating its visitor policy across all facilities from Tuesday 17 May, in recognition that the West Coast has passed the peak of this Omicron outbreak and that we are currently operating under the Orange traffic light setting.

In summary:

  • Visitors or support people should not visit our facilities if they are unwell.
  • Labouring people and those on the Maternity Ward are allowed two named support people for the duration of their stay in our facilities.
  • Parents/caregivers are able to be with their child in hospital.
  • Surgical/medical masks must be worn at all times at all West Coast DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.
  • Please keep a safe distance from people you don’t know.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language  interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to permitted visitors.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988.

DHB Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities. One visitor per patient at a time – except where a child over 12 is being accompanied by an adult. All visitors will be screened for COVID-19 symptoms and must wear a surgical mask.

Visiting hours

Visiting hours remain the same.

Our PeaBerry Café at Te Nīkau Hospital & Health Centre is now open from 8.00am – 4.00pm.



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Page last updated: 17 May 2022

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