HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Te Nīkau Grey Hospital and Health Centre

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20 news items.

Featured – Health news

New Zealand Nurses Organisation members strike called off

Monday 7 August 2023Quick Read

The New Zealand Nurses Organisation (NZNO) has advised that the industrial action planned for Wednesday 9 August has... read more about New Zealand Nurses Organisation members strike called off»

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Featured – Health news

Te Nīkau Health Centre’s unplanned GP services will be operating at reduced capacity today – Friday 24 March 2023

Friday 24 March 2023Quick Read

Te Nīkau Health Centre’s unplanned GP services will be operating at reduced capacity today, Friday 24 March 2023,... read more about Te Nīkau Health Centre’s unplanned GP services will be operating at reduced capacity today – Friday 24 March 2023»

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Featured – Health news

Installation of new CT scanner to start shortly

Wednesday 3 August 2022Quick Read

Installation of a brand new state-of-the-art Computed Tomography Scanner in Te Nīkau Hospital’s Radiology Department... read more about Installation of new CT scanner to start shortly»

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Featured – Health news

“Contact your general practice team first” is the message from clinicians as we head into winter

Tuesday 31 May 2022Quick Read

In response to a significant demand for health care services, West Coasters are being asked to contact their general... read more about “Contact your general practice team first” is the message from clinicians as we head into winter»

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Featured – Health news

Health advice during severe weather event – update 3

Thursday 3 February 2022

Please attribute to Philip Wheble, Incident Controller – West Coast DHB Today our West Coast DHB teams have continued... read more about Health advice during severe weather event – update 3»

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Featured – Health news

Health advice during severe weather event – update 2

Wednesday 2 February 2022

Please attribute to Philip Wheble, Incident Controller – West Coast DHB West Coast DHB continues to prepare for and... read more about Health advice during severe weather event – update 2»

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Featured – Health news

West Coast DHB preparing for forecast severe weather

Tuesday 1 February 2022Quick Read

Please attribute to Philip Wheble, Incident Controller – West Coast DHB West Coast DHB is preparing for the forecast... read more about West Coast DHB preparing for forecast severe weather»

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Featured – Health news

Te Nīkau Hospital & Health Centre blood test services set to relocate

Tuesday 25 January 2022Quick Read

Please attribute to Philip Wheble, General Manager – West Coast DHB. Te Nīkau Hospital & Health Centre blood test... read more about Te Nīkau Hospital & Health Centre blood test services set to relocate»

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Featured – Health news

Please keep Te Nīkau Hospital free for those who need urgent care

Saturday 17 July 2021Quick Read

Please keep Te Nīkau free for those who need Urgent Care this weekend. The Unplanned Care Clinic has reduced capacity... read more about Please keep Te Nīkau Hospital free for those who need urgent care»

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Featured – Health news

Surgery and outpatient appointments to go ahead at West Coast DHB facilities tomorrow

Sunday 28 February 2021Quick Read

Sunday 28 February 2021 MEDIA RELEASE Surgery and outpatient appointments to go ahead at West Coast DHB facilities... read more about Surgery and outpatient appointments to go ahead at West Coast DHB facilities tomorrow»

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Featured – Health news

Busy weekend of events offers a timely reminder to stay home if you are unwell

Thursday 12 November 2020Quick Read

With the influx of visitors expected on the Coast this weekend, the West Coast DHB is setting up a COVID-19 testing... read more about Busy weekend of events offers a timely reminder to stay home if you are unwell»

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Featured – Health news

West Coast DHB makes changes to visiting at its facilities following Alert level 2 announcement

Thursday 13 August 2020Quick Read

Please attribute comment to Dr Graham Roper, Medical Director – West Coast District Health Board Following New... read more about West Coast DHB makes changes to visiting at its facilities following Alert level 2 announcement»

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Featured – Health news

Te Nīkau, Grey Hospital & Health Centre – open to the public from Wednesday

Monday 27 July 2020Quick Read

The new Greymouth hospital and health centre, Te Nīkau, opens its doors to the public on Wednesday 29 July. Until that... read more about Te Nīkau, Grey Hospital & Health Centre – open to the public from Wednesday»

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Featured – Facilities News

Countdown on until services start moving into the new Te Nīkau Grey Hospital & Health Centre

Tuesday 21 July 2020Quick Read

The first services start moving in from this Thursday 23 July, with the final services due to open in the new facility... read more about Countdown on until services start moving into the new Te Nīkau Grey Hospital & Health Centre»

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Featured – Media release

West Coast DHB bringing its cleaning, orderly and grounds services in-house

Monday 29 June 2020Quick Read

West Coast DHB bringing its cleaning, orderly and grounds services in-house West Coast DHB has announced that it is... read more about West Coast DHB bringing its cleaning, orderly and grounds services in-house»

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Featured – Facilities News

Blessing marks an important milestone for Te Nīkau Grey Hospital and Health Centre

Tuesday 12 May 2020Quick Read

Yesterday’s blessing of Te Nīkau Grey Hospital and Health Centre marks an important milestone for the West Coast... read more about Blessing marks an important milestone for Te Nīkau Grey Hospital and Health Centre»

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Featured – Facilities News

West Coast DHB announces high level Te Nīkau Grey Hospital and Health Centre timeframes

Friday 1 May 2020Quick Read

Following recent discussions with the Ministry of Health, we will begin the 10-week operational readiness phase in... read more about West Coast DHB announces high level Te Nīkau Grey Hospital and Health Centre timeframes»

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Featured – Facilities News

West Coast DHB announces name of new health facilities in Greymouth

Tuesday 13 November 2018Quick Read

At its Board meeting last week, West Coast DHB members agreed on a name for its new facilities, due for completion next... read more about West Coast DHB announces name of new health facilities in Greymouth»

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CE Update

CE Update – 16 March 2021

Tuesday 16 March 2021Quick Read

West Coast DHB's own newsletter. CE Update – 16 March 2021 In this November edition of the CE Update, a word from... read more about CE Update – 16 March 2021»

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CE Update

CE Update – 11 November 2020

Wednesday 11 November 2020Quick Read

West Coast DHB's own newsletter. In this November edition of the CE Update, Acting Chief Executive Andrew Brant thanks... read more about CE Update – 11 November 2020»

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Page last updated: 8 August 2023

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