COVID-19 (Coronavirus)

Information about changes at West Coast DHB Grey Base Hospital and health centres can be found on our dedicated COVID-19 Information page

Most services have moved back to Buller Health

The services that have moved back are: Buller Medical Centre, Phlebotomy (blood testing), Community Mental Health, Community Services, Radiology and District Nursing.

The following services will continue to operate from the temporary facility at Club Buller, 44 Queen Street until later this week:

The temporary Foote Ward, Acute Assessment, Patients and Emergency Care 24/7, Maternity, West Coast DHB’s Westport Emergency Operations Centre

You can click on the down-arrow on the right to reveal more related info.

Last updated:
28 July 2021

Most services have moved back to Buller Health. This includes:

  • Buller Medical Centre – This facility will be open to patients from 9am to 4:30pm. Initially it will continue to operate as a drop-in centre with no appointments necessary this week
  • Phlebotomy (blood testing)
  • Community mental health
  • Community services (Please enter via main entrance on Cobden Street)
  • District Nursing
  • Radiology

The following services will continue to operate from the temporary facility at Club Buller, 44 Queen Street until later this week:

  • The temporary Foote Ward
  • Acute Assessment
  • Patients and Emergency Care 24/7
  • Maternity
  • West Coast DHB’s Westport Emergency Operations Centre

more…

Please continue to phone us on our usual phone numbers 788 9030 and 788 9277 and your calls will be redirected as appropriate

Visitors and family

He paronga ma te hunga toro mai me te hunga tautawhi – Information for visitors and support people

Prevent infections if you are visiting a patient

  • Please leave infections at home – do not visit if you are feeling unwell. If you have recently had sickness and diarrhoea you must not visit until you have been free from symptoms for at least two days. Cover up any open wounds or cuts.
  • Use the alcohol hand rub freely available from the hand hygiene stations in the facility’s foyers or at the entrances to all wards and clinics
  • Do not sit on the patient’s bed – use the chairs provided
  • Do not touch patient’s wounds, bandages/dressings, or medical equipment
  • Do not clutter – help staff to keep areas clean by only bringing essential items into the facility and taking things home that are not required
  • Do not use patient toilets on the wards – use the visitor toilets located outside the wards.

Visiting West Coast DHB health facilities from mid-July 2021

Due to a rise in viral respiratory illnesses in the community, visitor restrictions have been put in place to prevent the spread of infectious diseases in environments where many people are especially vulnerable. Fewer visitors = less risk to patients. Thank you for continuing to help us keep people safe.

At this time, these restrictions apply to all DHB facilities.

Anyone with a booked GP appointment, planned surgery or outpatient appointment should still turn up as planned – if you are unwell then please phone ahead of time to discuss your appointment.

Please only visit our facilities for essential purposes only and stay home if you are unwell.

Mask guidance

Masks and face coverings are not compulsory – but you’re encouraged to wear one if you are visiting a DHB facility.

Physical distancing

It’s still a wise precaution to keep a safe distance from people you don’t know while you’re out and about. This will help to minimise the spread of viral illnesses.

Use the COVID-19 Tracer App

Although this change in visiting rules isn’t because of COVID-19, it’s still important to record where you have been and when, in case we have a new community outbreak.
At the entrance to all our buildings you will be able to scan a QR code if you have downloaded the Ministry of Health’s COVID-19 Tracer App. If you don’t have the app, make sure you keep a record of where you have been and who’ve you’ve seen.

Exceptions for people with disabilities

Whatever visitor restrictions are in place, an exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment and need a support person. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility is allowed in addition to that person’s permitted visitor/s.

As with all the visitor restrictions, exceptions can be made – but only through prior arrangement with the Duty Nurse Manager of the ward or service you are visiting.


Visiting hours

Te Nīkau Hospital & Health Centre – updated 13 July 2021

General Ward
  • Visiting hours are 10am to 2pm and 4pm to 8pm – these haven’t changed.
  • Only one visitor at a time, and they must be a well-adult.
  • No child visitors at this time please.
  • All people attending an outpatient appointment can have one adult to support them if they need one.
  • There can be more than one family member invited to attend a family meeting.
Critical Care Unit (CCU)
  • Visiting hours are 10am to 1pm and 3pm to 8pm.
  • Only one visitor at a time, and they must be a well-adult.
  • No child visitors at this time please (see ‘exceptions’ further up the page).
Children’s Ward
  • Parents and caregivers can be present in paediatric areas as normal.
  • All other visitors are welcome between 8am – 9pm but only one visitor at a time, and they must be a well-adult.
  • No child visitors at this time please (see ‘exceptions’ further up the page).
Maternity Unit
  • Visiting hours are 10am – 12pm and 4pm to 8pm.
  • Visitors that mums have nominated can visit at any time but only one visitor at a time, and they must be a well-adult.
  • No child visitors at this time please (see ‘exceptions’ further up the page).

Buller Health Centre – updated 13 July 2021

Foote Ward
  • Visiting hours are 10am – 2pm and 3.30pm to 8pm.
  • Only one visitor at a time, and they must be a well-adult.
  • No child visitors at this time please (see ‘exceptions’ further up the page).
Kawatiri Maternity
  • Visiting hours are 10am – 12pm and 4pm to 8pm.
  • Visitors that mums have nominated can visit at any time but only one visitor at a time, and they must be a well-adult.
  • No child visitors at this time please (see ‘exceptions’ further up the page).

Each ward has patient phones. If you want to phone a patient, call the health facility and ask to be transferred to the correct ward. Ward staff will take a portable phone to the patient if they are able to take your call.

Te Nīkau, Grey Hospital & Health Centre administration desk: 03 769 7400 extension 0

Feeling sick

Please don’t put our patients at risk. Stay away if you have an infection, a runny noses, cold or flu-like illness. Please stay away from the facility for three weeks if you have been near someone with a contagious disease such as chicken pox or measles.

Be considerate

Please show consideration and respect for all patients and staff caring for them. This will help us deliver the best patient care for everyone in a shared environment.

Leave quickly and quietly if requested by staff – you could be asked to leave for treatment or safety reasons, or if you are causing a disturbance.

Hand Hygiene

For the safety of our patients, we require all visitors and key support people to clean their hands with soap and water and dry thoroughly or use hand gel when entering or leaving the ward and patients room. Hand gel found at the facility’s entrance and at the ward door.

Hand hygene pdf

Keep it short

Fifteen minutes may feel short to you, but it can be a long time for a patient. Consider saving longer visits for when your family member or friend returns home.

Two at a time

If another visitor arrives, consider leaving. It can be overwhelming for the patient to be surrounded by visitors. We suggest two at a time.

Food and Drink

Always ask a nurse before bringing food or drink to the ward, there may be reasons why the patient cannot have it.

Many patients find it hard to eat when they have visitors. Unless they need help, consider leaving or going for a walk when the meal arrives. They may be too embarrassed or too shy to ask you to go.

Sit and Speak

Sit down so you are at eye level when you talk. Talk to, not over the patient.

Speak quietly and clearly. Lower your tone; do not raise your voice if you think you are not being heard clearly.

Supervise Children

Watch your children at all times and make sure their actions are respectful of the safety, comfort and privacy of all patients, visitors and staff. Consider bringing something to keep them occupied if you intend to stay for more than a few minutes.

Family can visit patients who are seriously ill at any time with the approval of the nurse in charge. If your friend or family member is unwell, or English is not their first language, you may be able to stay with them. However, we encourage visitors to keep to visiting hours as much as possible, to give patients time to rest.

If family members are likely to be away from home, it is important to leave contact telephone numbers with the ward staff.

Flowers are beautiful, but too many flowers at the bedside can get in the way of staff caring for a patient. Flowers are not allowed in ICU (intensive care) because they can cause infections.

Staff will deliver flowers as soon as they arrive.

All staff, patients, and visitors have the right to be in a safe environment. Visitors are asked to:

  • Respect the safety, comfort and privacy of patients, visitors and staff
  • Turn off your cell phones between 9pm and 7am so patients can rest
  • Respect the environment and do not smoke or vape in or around the facility and grounds

Please do not be offended if we ask why you are visiting the facility. Staff might question you if you are on site out of normal visiting hours, or in an area not usually used by members of the public.

You will have to leave the facility if:

  • Your behaviour creates a risk or threat to patients, staff or other visitors. This includes verbal and physical abuse, threatening and violent behaviour including obscene language or gestures
  • You are under the influence of drugs or alcohol
  • You bring weapons, gang insignia, alcohol, illegal drugs or harmful substances

Consider how you can help when your family member or friend goes home. Visiting them at home is often even more appreciated and useful than visiting while receiving care at the health facility.

Business visitors, sales and charity representatives

These visitors need permission to access West Coast DHB facilities.

  • Arrange your visit in advance with the person you need to speak to
  • Register at reception and wear a visitor’s pass
  • Follow West Coast DHB rules and guidelines while on site

Media visiting West Coast DHB facilities can find information on our Media Guide page.

Page last updated: 14 July 2021

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