Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

MyIndici – Managing your own health care online

Managing your own health care online

You are now able to better manage your own health care online using MyIndici, a new secure online service available through your General Practice (GP). (Note: The previously used booking system Health 365 has now been replaced with MyIndici.)

About MyIndici

MyIndici provides access to your health information at your fingertips. Similar to internet banking, your health information is securely protected. Only you can access your health information using MyIndici.

See also our Welcome to MyIndici poster with further useful info.

What are the benefits?

  • Book and cancel appointments
  • Update your contact information
  • Request repeat prescriptions
  • View lab reports
  • View resources your health team has picked out for you
  • Check and pay your account balance
  • Receive secure messages from your health team

How to register

Just let your GP team know you want to use MyIndici and you’ll be sent an email with an activation code.

To register with Myindici each patient requires a separate email address and must be 16 years of age or over. For your registration to be activated, the details you use to register must match the information in the database at your health centre.

How to access MyIndici

Once your GP has verified who you are, you will be able to log in to MyIndici from:

  • Mobile – download the MyIndici 2.0 app to your smartphone through the App Store or Google Play; or
  • Computer browser – go to

Register for MyIndici

To access the pre-registration form below, please select the ‘GO’ button shown next to your health centre:

Te Nikau Health Centre (including Lake Brunner)


Buller Health Medical Centre (including Karamea and Ngakawau)


South Westland Area Practice


Reefton Health Medical Centre


If you have any further questions, or require further assistance, please call your medical practice for further assistance


Page last updated: 9 March 2023

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