HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Free Public Wi-fi

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Free public Wi-Fi internet access is available in most West Coast DHB hospital areas as well as some West Coast DHB medical practices and clinics.

Please be respectful when using your electronic devices in hospitals – turn the volume down or use headphones.

Instructions to use the free Wi-Fi service

  1. When you turn on your Wi-Fi on your mobile device [link to information on devices] or laptop computer, select “DHB Public Wi-Fi” from the list of options.
  2. Your device should automatically open a web page where you can accept the terms and conditions.
  3. You will be able to browse the internet or access your emails.

Wi-Fi Frequently Asked Questions

Which West Coast DHB sites provide free public Wi-Fi?

Currently there's public Wi-Fi at Grey Base Hospital, as well as Karamea and Haast clinics.  However over the next few months we will be installing Wi-Fi in many of the other facilities.  So please check with you health facility administration, as the information on this page might be a little out of date by the time you read this.

How easy is it to use and how reliable is the service?

The service is delivered over high-speed fibre infrastructure and is reliable. Priority is given to clinical data.

What restrictions are there?

  • Sites and content deemed inappropriate will be blocked when using the service.
  • It is not possible to download movies and other large files.
  • Content accessed by people within West Coast DHB facilities on their own network is subject to West Coast DHB policy

Page last updated: 6 May 2019

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