Your GP (family doctor or nurse) will usually arrange your outpatient appointment. For outpatient appointment enquiries, please call reception and ask for the Central Booking Unit.
We want you to be at the right place, at the right time, on the right day. Please bring your appointment letter with you so we can check you in to the right clinic.
Please phone the number on your letter if you are unwell or the appointment time is not suitable.
Your appointment can be offered to another patient to reduce waiting times and make the best use of our resources.
The doctor will listen to you and will discuss treatment or procedures you may need, this will include risks and benefits of any procedure or surgery, and will ask for your consent (permission) in writing before procedures or surgery are planned.
We support your right to be fully informed about your health and on-going care, so please do not hesitate to ask for more information or to question anything you do not understand. You may also bring a support person with you.
You can withdraw your consent at any stage if you are unsure. We encourage you to ask questions to make sure you have the information you need.
As well as seeing the doctor, you may need to visit other parts of the hospital or clinic for tests such as x-rays or blood tests. Please allow extra time for this.
While we endeavour to see people no time, circumstances outside our control can cause delays. If you have registered at the reception desk and have been waiting for more than 30 minutes past your appointment time, please check back with the receptionist.
The receptionist will tell the clinical staff you have arrived, and tell you whether your child needs to have an x-ray or any other tests before the appointment. Staff will usually check your child’s height and weight.
Page last updated: 16 September 2019
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