Outpatient department
Department: Outpatient DepartmentDivision: West Coast DHB

Your GP (family doctor or nurse) will usually arrange your outpatient appointment. For outpatient appointment enquiries, please call reception and ask for the Central Booking Unit.

Check your appointment details

We want you to be at the right place, at the right time, on the right day. Please bring your appointment letter with you so we can check you in to the right clinic.

  • The receptionist will ask you to check your current details
  • You will need to tell the receptionist if you have recently changed your address, phone number or GP so we can contact you and your health care team at short notice if needed.
  • You may have to provide proof of eligibility for free health care. If so, please give the receptionist a copy of your birth certificate and passport
  • To help reduce the spread of infection, please wash your hands when you arrive and before you leave the building, or use hand sanitizer available at most reception areas and in the corridors inside the buildings
  • If you need tests or x-rays, the receptionist will tell you where to get these

  • Be involved in your treatment
  • Cooperate with and support the agreed treatment
  • Provide information that could assist with your care and treatment
  • Inform us when your rights are not being met
  • Be sensitive to the needs of others
  • Respect other people’s privacy and keep any information about them confidential
  • Respect West Coast DHB staff and property
  • Do not smoke or vape in our buildings or on our grounds

Please phone the number on your letter if you are unwell or the appointment time is not suitable.

Your appointment can be offered to another patient to reduce waiting times and make the best use of our resources.

  • Your appointment letter, please check the appointment letter carefully for the location of the clinic
  • Any medicines, herbal products, rongoā Māori, you are currently taking (or a list of them)
  • If requested in the appointment letter only: Your passport, birth certificate or New Zealand citizenship certificate to confirm that you are eligible for publicly funded health care
  • We encourage you to bring a support person. Please bring no more than two people. In some clinical areas it is only possible for one person to remain with you.

The doctor will listen to you and will discuss treatment or procedures you may need, this will include risks and benefits of any procedure or surgery, and will ask for your consent (permission) in writing before procedures or surgery are planned.

We support your right to be fully informed about your health and on-going care, so please do not hesitate to ask for more information or to question anything you do not understand. You may also bring a support person with you.

You can withdraw your consent at any stage if you are unsure. We encourage you to ask questions to make sure you have the information you need.

As well as seeing the doctor, you may need to visit other parts of the hospital or clinic for tests such as x-rays or blood tests. Please allow extra time for this.

While we endeavour to see people no time, circumstances outside our control can cause delays. If you have registered at the reception desk and have been waiting for more than 30 minutes past your appointment time, please check back with the receptionist.

The receptionist will tell the clinical staff you have arrived, and tell you whether your child needs to have an x-ray or any other tests before the appointment. Staff will usually check your child’s height and weight.

Page last updated: 26 October 2018

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