HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. 

Use the search menu (left) to apply a filter to list other documents published by the West Coast DHB, including our annual reports, annual plans and strategic plans. Each document has a document type, a summary, and topics and tags associated with it.

You can apply the search menu filters including date range, document types and topics, and also use the links on document pages to find groups of related documents.

Statement of Service Performance

75 documents for "Report".

Outpatient – Patient Experience Survey Report – Quarter 3, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.

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More informationDownload pdf (563 KB)

Inpatient – Patient Experience Survey Report – Quarter 3, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.

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Endoscopy – Patient Experience Survey Report – 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. We annually invite patients who have accessed gastrointestinal surgical services to participate in our survey, which is provided with the patient’s discharge paperwork to return via freepost envelope.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. 

The information was collected over the survey period of 16 May – 24 June 2022. The survey is built with partnership between the CNS Endoscopy and Quality Coordinator in collating the information on an ongoing basis to obtain more regular feedback from our consumers.

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Outpatient – Patient Experience Survey Report – Quarter 2, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.

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More informationDownload pdf (593 KB)

Inpatient – Patient Experience Survey Report – Quarter 2, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.

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More informationDownload pdf (656 KB)

Board Meeting – Thursday, 23 June 2022

Papers for the Thursday, 23 June 2022 West Coast DHB Board meeting

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Board Meeting – Friday, 6 May 2022

Board Papers for the West Coast DHB Board meeting Friday, 6 May 2022 meeting

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Board Meeting – Friday, 25 March 2022

Board Papers for the West Coast DHB Board meeting Friday, 25 March 2022 meeting

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Board Meeting – Friday, 11 February 2022

Board Papers for the West Coast DHB Board meeting Friday, 11 February 2022 meeting

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Board Meeting – Friday, 10 December 2021

Board Papers for the West Coast DHB Board meeting Friday, 10 December 2021 meeting

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Board Meeting – Friday, 5 November 2021

Board Papers for the West Coast DHB Board meeting Friday, 5 November 2021 meeting

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Board Meeting – Friday, 24 September 2021

Board Papers for the West Coast DHB Board meeting Friday, 24 September 2021 meeting

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Board Meeting – Friday, 6 August 2021

Board Papers for the West Coast DHB Board meeting Friday, 6 August 2021 meeting

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Board Meeting – Friday, 25 June 2021

Board Papers for the West Coast DHB Board meeting Friday, 25 June 2021 meeting

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Board Meeting – Friday, 7 May 2021

Board Papers for the West Coast DHB Board meeting Friday, 7 May 2021 meeting

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Board Meeting – Friday, 26 March 2021

Board Papers for the West Coast DHB Board meeting Friday, 26 March 2021 meeting

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Board Meeting – Friday, 12 February 2021

Board Papers for the West Coast DHB Board meeting Friday, 12 February 2021 meeting

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Serious Adverse Events Report 2019-2020

All serious adverse events are reviewed through a formal process in order to analyse our existing health practices and systems. The purpose of reviewing these is to provide sufficient feedback to patients and families so they are aware of any contributing factors and causes of the event and how the DHB intends to make our systems safer.

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Board Meeting – Thursday, 10 December 2020

Board Papers for the West Coast DHB Board meeting Thursday, 10 December 2020 meeting

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Board Meeting – Friday, 30 October 2020

Board Papers for the West Coast DHB Board meeting Friday, 30 October 2020 meeting

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Board Meeting – Thursday, 24 September 2020

Board Papers for the West Coast DHB Board meeting Thursday, 24 September 2020 meeting

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Board Meeting – Friday, 7 August 2020

Board Papers for the West Coast DHB Board meeting Friday, 7 August 2020 meeting

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Board Meeting – Friday, 26 June 2020

Board Papers for the West Coast DHB Board meeting Friday, 26 June 2020 meeting

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Board Meeting – Friday, 8 May 2020

Board Papers for the West Coast DHB Board meeting Friday, 8 May 2020 meeting

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Board Meeting – Friday, 27 March 2020

Board Papers for the West Coast DHB Board meeting Friday, 27 March 2020 meeting

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Board Meeting – Friday, 21 February 2020

Board Papers for the West Coast DHB Board meeting Friday, 21 February 2020 meeting

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Board Meeting – Friday, 13 December 2019

Board Papers for the West Coast DHB Board meeting Friday, 13 December 2019 meeting

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Serious adverse events report 2018-2019

All serious adverse events are reviewed through a formal process in order to analyse our existing health practices and systems. The purpose of reviewing these is to provide sufficient feedback to patients and families so they are aware of any contributing factors and causes of the event and how the DHB intends to make our systems safer.

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More informationDownload pdf (247 KB)

Board Meeting – Friday, 1 November 2019

Board Papers for the West Coast DHB Board meeting Friday, 1 November 2019 meeting

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Board Meeting – Friday, 27 September 2019

Board Papers for the West Coast DHB Board meeting Friday, 27 September 2019 meeting

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Board Meeting – Friday, 9 August 2019

Board Papers for the West Coast DHB Board meeting Friday, 9 August 2019

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Board Meeting papers for meeting held 28 June 2019

Board Papers for the West Coast DHB Board meeting Friday 28 June 2019

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Board Meeting – 10 May 2019

Board Papers for the West Coast DHB Board meeting Friday 10 May 2019/p>

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Board Meeting March 2019

Board Papers for the West Coast DHB Board meeting Friday 29 March 2019

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Board Meeting February 2019

Board Papers for the West Coast DHB Board meeting Friday 15 February 2019

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Annual Report 2017/2018

West Coast DHB’s yearly report to the community and staff, documenting its activities and finances in the previous financial year.

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Board Meeting December 2018

Board Papers for the West Coast DHB Board meeting Friday 14 December 2018

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Showing 1-40 of 75 results, page 1 of 2.

Page last updated: 8 July 2021

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