All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Find and enrol at a medical practice, clinic or health centre

To keep things simple in this article we will refer to health centres, medical practices, etc, just as clinics.

Enrolling and fees

If you are eligible, enrolling at a clinic means you get cheaper doctor and nurse visits.  You can find the comprehensive Fee schedule for Te Whatu Ora West Coast Medical Centres here.  It also means if you get sick, your health team will already know who you are, and whatever medical history you choose to share when you enrol.

Some clinics have an enrolment limit, so you and your whānau should enrol now, or as soon as you move to a new area.

Finding a health centre or clinic

You can find a health centre or clinic by selecting a link on the table just below:

Name of facilityTownDistrict
Buller HealthWestportBuller
Coast MedicalWestportBuller
Coastal Health Limited | Coastal Health Ltd. FacebookGreymouthGrey
Fox Glacier ClinicFox GlacierSouth Westland
Haast ClinicHaastSouth Westland
Hari Hari ClinicHari HariSouth Westland
Hokitika Health CentreHokitikaWestland
Karamea Health CentreKarameaBuller
Lake Brunner ClinicMoanaGrey
Ngakawau Health CentreNgakawauBuller
Reefton Integrated Family Health CentreReeftonBuller
South Westland Area PracticeFranz JosefSouth Westland
Te Nīkau, Grey Hospital & Health CentreGreymouthGrey
Westland Medical CentreHokitikaWestland
Whataroa ClinicWhataroaSouth Westland


Some practices specialise in certain types of care, such as sports doctors, and some have staff that speak different languages. GPs also have different values, such as Māori primary healthcare providers.

Some clinics charge more than others. All practices list prices on their websites, and you can also call and ask what an appointment costs.

You can call a local PHO for information about clinics in your area. You can also talk to your whānau and friends, and other people in your communities such as at your local school, church or sports club.

How to enrol

Visit your chosen clinic's reception. You will have to fill out a form with contact details and some basic information about your medical history.

Some practice websites have online enrolment forms.

When to contact your GP

In an emergency, call 111. Otherwise, you should always contact your clinic first, if you or someone in your whānau is sick.

Call your usual clinic's phone number, and someone will answer the phone at all times. A nurse is available after hours to give free health advice.

For information on how to obtain medicine that needs prescribed, or how to get repeats or renewals for your prescription visit our ‘Renewing prescriptions‘ page.


Page last updated: 31 March 2023

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