HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Reefton Health

Reefton Health is the home of all West Coast DHB services for Reefton.

Location

Main entrance

103 Shiel St 
Reefton

Aged care and accessible entrance

120 Broadway
Reefton

Postal address

PO Box 68
Reefton

If you are unsure which entrance to use, call our friendly receptionists on 03 732 8605

Phone & Fax

Phone

Fax

In an EMERGENCY: dial 111

After hours: Call your General Practice team. Your call will be answered 24/7 by a nurse who can advise you what to do and where to go, if you need urgent care.  More…

Open Hours

DayOpensClosesPlease note:
This facility is closed during lunch breaks as indicated below...
Monday8:30am5:00pm**but closed:
12:30pm
-02:00pm
Tuesday8:30am5:00pm**but closed:
12:30pm
-02:00pm
Wednesday8:30am5:00pm**but closed:
12:30pm
-02:00pm
Thursday8:30am5:00pm**but closed:
12:30pm
-02:00pm
Friday8:30am5:00pm**but closed:
12:30pm
-02:00pm
Saturday3:00pm4:00pm-
Sunday3:00pm4:00pm-
Statutory
Holidays
3:00pm4:00pm, except for Christmas Day-

Enrolments & GP Fees

Enrolments

If you live in Reefton or are staying for a while, we encourage you to enrol with the practice.

Enrolment is free, and means you can get cheaper healthcare when you need it.

GP Fees

Lower cost general practice visits for children aged 13 years and under.  We are changing things to make visits to this general practice more affordable for your family and whānau.  Find out more…

A full list of fees is available for all West Coast DHB GP clinics including Reefton Health.

 

Enquiries and feedback

We welcome your feedback about our services and your experiences at Reefton Health.

Note: We are unable to provide medical advice to people by email. Please contact your doctor or the person in charge of your medical care.

Bookings and appointments

Booking an appointment with us is easy!  We ask all patients to book their appointment by calling or visiting the practice.

You can make appointments to a doctor Monday to Friday 08.30 – 17.00 hours by calling us on 03 732 8605.

If you are unable to get a doctor’s appointment we have nurse appointments available every day. You can also attend out walk-in clinics during working hours. To find out when these are held, call us on 03 732 8605.

Reefton Health facilities at a glance

Accessible

Cycle stands

Disability car parking only

Taxis / Telephone

Disabled & Visitor toilets

Visitor information reception

Four tips to help prevent infections when visiting a patient in a ward

1) Don’t visit any patients if you are feeling unwell

2) Use the alcohol hand rub at our hand hygiene stations

3) Avoid sitting on a patient’s bed – please use chairs provided

4) Don’t use patients only toilets on hospital wards

Page last updated: 17 March 2022

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