Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Sexual health
Division: Medical and SurgicalWest Coast DHB

The West Coast Sexual Health Service provides FREE, CONFIDENTIAL sexual health advice, assessment, diagnosis and treatment.

Sexually Transmitted Infections come in a variety of different forms with a wide range of symptoms (or none at all)! These can be confusing and scary; the Sexual Health Clinics help people of all ages to ensure both they and their partners are safer sexually.

We deal with conditions related to sexual health, apart from condoms & the Emergency Contraception Pill – Contraception provision is not available through this service. Please see your Primary Practice for this.

Please note: Overseas visitors may have to pay for consultation and lab costs.


  • Sexual health advice
  • Emergency contraceptive pill (ECP)
  • Pregnancy testing
  • FREE condoms
  • Diagnosing and treating sexually transmitted infections (STIs)
  • HIV support
  • Referrals to other services
  • Gender identity support
  • Hepatitis B and HPV vaccination
  • Sexual dysfunction



  • Community Services, Lower ground floor, Old Grey Base Hospital facility, South West entrance
  • (clinic hours only) 03 769 7400 EXTN 2874
  • Monday, 2pm to 6 pm: Drop-in-clinic (No appointment needed)


  • Buller Health, Te Rau Kawakawa
  • To make an appointment, phone 03 788-9277
  • Monday, 10.30am to 11.30am (appointments)
    Monday, 11:30am to 4:30pm (drop-in clinic)

Outside clinic hours

Please contact your Primary Practice.

Page last updated: 15 August 2023

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