We are at ORANGE according to the NZ COVID-19 Protection Framework.  Protect yourself and our community by getting boosted, wearing a mask when out and about and reducing contact with others. Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

For staff

Information for health professionals has moved!

Note: Staff guidelines, educational material and policies are not on this website.

West Coast DHB staff will soon be able to access internal resources such as email and HR systems from these pages.

Staff can now access Max – People and Capability Service Portal for People and Capability services and information.

Note: To access this portal you will need:

  1. Your West Coast DHB user ID 
  2. Your password 

IT (ISG) support for staff

West Coast DHB staff can log IT issues and requests such as unlocking your user account on the iSupport Service Desk Portal
Note: you will need your WCDHB Username  and Password to log in.

Contact WCDHB IT Support

West Coast DHB staff can also log urgent IT issues and requests by calling or emailing the IT Service Desk.

Phone: 03 769 7611
Website Portal: iSupport Service Desk Portal

West Coast DHB staff benefits such as the Something for you programme are NOT LISTED on this public website.

Staff benefits in the Something for you programme can currently only be viewed on our internal website by:

  1. Using a WCDHB computer inside the CDHB computer network, or
  2. Using a MOBILEPASS or Citrix Token to log into the WCDHB network 
  3. Only once you have logged in you can view Something for you offers on the intranet (i.e. this link will not work if you are not logged in and are outside of the CDHB network).

MOBILEPASS and Citrix Tokens to enable external access for staff can be requested from ISG Service Desk.

Staff can access the healthLearn online education platform at

Note: you will need a healthlearn Username and Password to log in.

The WCDHB Self-Service Password Reset (SSPR) tool provides WCDHB staff with the ability to change/reset their WCDHB password, or unlock their account.
CDHB/WCDHB staff can reset their WCDHB network account without involving an administrator or calling the ISG Service Desk. Steps are simple and can be done from a mobile phone, or any PC connected with the Internet.

Reset your WCDHB Self-Service Password Reset (SSPR)

To reset your WCDHB password go to: (instructions are below)

Register to use Self-Service Password Reset (SSPR)

  • All users must pre-register to be able to reset your password. If you have not registered, you can sign up using our registration form (instructions are below)
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC/mobile phone within WCDHB network.
  • You can register with any one of the following options:
    • Phone number (company, personal, landline, mobile etc)
    • Security questions (3 security questions)

Password Self Service Help/Instructions

Instructions for both registering and resetting your password using WCDHB Self-Service Password Reset (SSPR) are below.

How to change your password using Self-Service Password Reset (SSPR) (PDF, 400KB)

How to register for Self-Service Password Reset (SSPR) (PDF, 400KB)

Page last updated: 30 November 2021

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