HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

South Westland Area Practice – Franz Josef Clinic

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  3. South Westland Area Practice – Franz Josef Clinic

We are full-time rural nurse specialists providing everyday care for the Franz Josef community. We also hold regular GP clinics with visiting doctors.

Location

Street address

97 Cron Street
Franz Josef

Postal address

PO Box 33
Franz Josef 7856

Phone & Fax

Phone

Fax

In an EMERGENCY: dial 111

After hours: Call your General Practice team. Your call will be answered 24/7 by a nurse who can advise you what to do and where to go, if you need urgent care.  More…

Enquiries and feedback

We welcome your feedback about our services and your experiences at Franz Josef Clinic (South Westland Area Practice).

Note: We are unable to provide medical advice to people by email. Please contact your doctor or the person in charge of your medical care.

Open hours

DayOpensCloses
Monday08:30am05:00pm
Tuesday08:30am05:00pm
Wednesday08:30am05:00pm
Thursday08:30am05:00pm
Friday08:30am05:00pm
SaturdayOn call only (Please also see note below).On call only (Please also see note below).
SundayOn call only (Please also see note below).On call only (Please also see note below).
Statutory
Holidays		On call only (Please also see note below).On call only (Please also see note below).

Please note: On those days that mention ‘on call’ your call will be answered by a Registered Nurse, who will be able to give clinical advice or put your call through the RNS on call if appropriate.

Clinic Rosters

A monthly calendar showing during what days and times South Westland Area Practice Nurse Clinics are held and when the clinic is closed.

Roster for this month

Open to view…

Appointments, Enrolments, Fees

Enrolments

If you live in the Franz Josef region or are staying for a while, we encourage you to check if you are eligible to enrol with the South Westland Area Practice.

Enrolment is free, and means you can get cheaper healthcare when you need it.

GP Fees

A full list of fees is available for all West Coast DHB GP clinics including Franz Josef Clinic.

Appointments

How to make an appointment

We ask all patients to book their appointment by calling or visiting the practice, or to use our online patient portal, Myindici, which can book an appointment, order repeats prescriptions, provide access to recalls and results, to name a few helpful services.

You can visit your practice or call us for further details on how to access the patient portal. 

Also, when booking an appointment with a nurse via Myindici, please bear in mind that nurse appointments are limited to 20 minutes only per consultation.  If in doubt as to whether the health care service you require could exceed that time please check with one of our friendly administrators before making an online booking with Myindici.

Franz Josef Clinic facilities at a glance

Accessible

Smoke-free facility

Disabled & Visitor toilets

Visitor information reception

Page last updated: 19 April 2022

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