He paronga ma te hunga toro mai me te hunga tautawhi – Information for visitors and support people
Due to a rise in viral respiratory illnesses in the community, visitor restrictions have been put in place to prevent the spread of infectious diseases in environments where many people are especially vulnerable. Fewer visitors = less risk to patients. Thank you for continuing to help us keep people safe.
At this time, these restrictions apply to all DHB facilities.
Anyone with a booked GP appointment, planned surgery or outpatient appointment should still turn up as planned – if you are unwell then please phone ahead of time to discuss your appointment.
Please only visit our facilities for essential purposes only and stay home if you are unwell.
Masks and face coverings are not compulsory – but you’re encouraged to wear one if you are visiting a DHB facility.
It’s still a wise precaution to keep a safe distance from people you don’t know while you’re out and about. This will help to minimise the spread of viral illnesses.
Although this change in visiting rules isn’t because of COVID-19, it’s still important to record where you have been and when, in case we have a new community outbreak.
At the entrance to all our buildings you will be able to scan a QR code if you have downloaded the Ministry of Health’s COVID-19 Tracer App. If you don’t have the app, make sure you keep a record of where you have been and who’ve you’ve seen.
Whatever visitor restrictions are in place, an exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment and need a support person. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility is allowed in addition to that person’s permitted visitor/s.
As with all the visitor restrictions, exceptions can be made – but only through prior arrangement with the Duty Nurse Manager of the ward or service you are visiting.
Each ward has patient phones. If you want to phone a patient, call the health facility and ask to be transferred to the correct ward. Ward staff will take a portable phone to the patient if they are able to take your call.
Te Nīkau, Grey Hospital & Health Centre administration desk: 03 769 7400 extension 0
Please don’t put our patients at risk. Stay away if you have an infection, a runny noses, cold or flu-like illness. Please stay away from the facility for three weeks if you have been near someone with a contagious disease such as chicken pox or measles.
Please show consideration and respect for all patients and staff caring for them. This will help us deliver the best patient care for everyone in a shared environment.
Leave quickly and quietly if requested by staff – you could be asked to leave for treatment or safety reasons, or if you are causing a disturbance.
For the safety of our patients, we require all visitors and key support people to clean their hands with soap and water and dry thoroughly or use hand gel when entering or leaving the ward and patients room. Hand gel found at the facility’s entrance and at the ward door.
Fifteen minutes may feel short to you, but it can be a long time for a patient. Consider saving longer visits for when your family member or friend returns home.
If another visitor arrives, consider leaving. It can be overwhelming for the patient to be surrounded by visitors. We suggest two at a time.
Always ask a nurse before bringing food or drink to the ward, there may be reasons why the patient cannot have it.
Many patients find it hard to eat when they have visitors. Unless they need help, consider leaving or going for a walk when the meal arrives. They may be too embarrassed or too shy to ask you to go.
Sit down so you are at eye level when you talk. Talk to, not over the patient.
Speak quietly and clearly. Lower your tone; do not raise your voice if you think you are not being heard clearly.
Watch your children at all times and make sure their actions are respectful of the safety, comfort and privacy of all patients, visitors and staff. Consider bringing something to keep them occupied if you intend to stay for more than a few minutes.
Family can visit patients who are seriously ill at any time with the approval of the nurse in charge. If your friend or family member is unwell, or English is not their first language, you may be able to stay with them. However, we encourage visitors to keep to visiting hours as much as possible, to give patients time to rest.
If family members are likely to be away from home, it is important to leave contact telephone numbers with the ward staff.
Flowers are beautiful, but too many flowers at the bedside can get in the way of staff caring for a patient. Flowers are not allowed in ICU (intensive care) because they can cause infections.
Staff will deliver flowers as soon as they arrive.
All staff, patients, and visitors have the right to be in a safe environment. Visitors are asked to:
Please do not be offended if we ask why you are visiting the facility. Staff might question you if you are on site out of normal visiting hours, or in an area not usually used by members of the public.
You will have to leave the facility if:
Consider how you can help when your family member or friend goes home. Visiting them at home is often even more appreciated and useful than visiting while receiving care at the health facility.
These visitors need permission to access West Coast DHB facilities.
Media visiting West Coast DHB facilities can find information on our Media Guide page.
Page last updated: 14 July 2021
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