Contact us

Ways to visit or get in touch

Contact a hospital or other West Coast DHB services.

How do I…

Hospital appointments at Grey Base Hospital are administered by staff at the Central Booking Unit (CBU).  Find out here how to go about making an enquiry or changing an existing booking with a clinician.

Your patient information

In order to provide high quality care, all of our patients are required to provide us with their name and contact details by completing a patient registration form. The form asks for information such as your name, date of birth, address, and other contact details. This information is stored within our Patient Management System and is what we use should we need to get in touch with you. 

Updating your patient information

If you need to update any of the contact details which you’ve previously provided to us, such as your address, phone number, or current GP, please speak with the receptionist or ward clerk when you are on-site at one of our locations. Please be aware that you may be asked to fill out a West Coast DHB patient registration form.

Access to your information

You have the right to see the information West Coast DHB holds about you and the information contained in your health record.

You may request a copy of your record from the Patient Records Office at Grey Base Hospital in Greymouth. You will need formal identification such as a driver licence or passport.

Read more…

Found

Our friendly staff at Grey Base Hospital’s main reception would be happy to look after items that were lost and found.  

Lost

If you have lost valuables why not first try talking to one of our friendly main reception clerks first.  They might have good news – and if not right-away, maybe a little later.  Just leave your details with them, and if they find out they can get in contact with you straight-away.  

Contacting us

Ways to contact a Hospital and other West Coast DHB staff or departments can be found below.

Location

Physical Address

West Coast District Health Board​
71 Water Walk Road​
Greymouth

Postal Address

West Coast District Health Board​
PO Box 387
Greymouth 7840​

General Manager's office, West Coast

PA to General Manager, West Coast

Louise Mclean​
03-769-7887

General Manager, West Coast

Philip Wheble​
03-769-7477

Chief Executive's office (Christchurch)

Executive Assistant to Chief Executive

Susan Fitzmaurice
03-364-0640, extn. 62110

Chief Executive

David Meates​
03-364-0640, extn. 62110

In an Emergency dial 111

Call 111 and ask for “ambulance” when there is a medical emergency​.

After Hours – call your General Practice team

For health advice after hours call your own doctor (General Practice team). 
To find your doctor easily, simply follow this link and select your medical practice.
Your call will be answered 24/7 by a nurse who can advise you what to do and where to go if you need urgent care.

Please note: The emergency department at Grey Base Hospital is primarily used for critical and life-threatening situations, such as head injuries, chest pain, breathing trouble, broken bones, and severe bleeding.  However, if you have no other satisfactory options available to you, then the Emergency Department is available look after you.  Please be aware that every patient will be triaged and the wait until seen by a health professional could be very long.  We invite you to watch a very informative video that explains what happens at the Emergency Department.

Compliments, suggestions, general enquiries or suggestions

Use the West Coast DHB’s enquiry and feedback form to share a compliment, make a complaint, make an enquiry, or provide a suggestion. 

We will do our best to help you, clarify any questions you may have, pass on compliments, or look into any complaints.

Important!  Please note however,

  1. If you have an urgent hospital related enquiry, please contact the hospital concerned.
  2. If you are seeking medical advice or treatment please contact your doctor (General Practice) or the person in charge of your care.

Enquiries about patients

Find out how to contact a patient in our Patients and Visitors section. 

General enquiries about DHB health services

Use this enquiry and feedback form to ask us a question, make an enquiry, provide feedback , a compliment or a complaint to Canterbury DHB. 

Please note

  1. If you have an urgent hospital related enquiry, please contact the hospital concerned.
  2. If you are seeking medical advice or treatment please contact your doctor (General Practice). DO NOT use this contact form.
  3. Email contact messages are not monitored over weekends, after office hours, and public holidays.

Media enquiries

The West Coast DHB Guide for the media page provides useful information for general media enquiries.

For information about our Executive Management Team please browse to our dedicated EMT information and contact details page.

Contact and location information for each hospital is located under hospitals and health facilities.

If you wish to contact a specific department or service you can find details under the hospital in which the service is located, or by looking up the department/medical specialty in our health services directory.

To contact West Coast DHB staff, if you don’t know their number, simply phone the Grey Base Hospital’s main reception desk on 03 769-7400, extn 0 .  We have also a directory of further key contacts, here on this page.  Please navigate through some of the sections here, and hopefully you will find the advice you need to contact the department or member of key staff you’re after.

If you need to phone or visit the West Coast DHB corporate office, details are below.

Find out how to make an official information request to West Coast DHB and read West Coast DHB’s responses published on this site so far.

If you already know how to make an OIA request, you can request information using this contact form.

Website Developer

Please note that this new website (published 19 October 2018) is still under construction and our team are doing their best to continually update information and improve links and functionality.  We are also working on making the site more user-friendly.  With that being said we would love to hear from you, if you have noticed anything you feel could be improved.

We have a short feedback form portion at the bottom of almost every page.  On the page that you feel could be improved, simply fill in the details and submit.  We will then be able to follow up on your feedback and where we agree will follow up on your request as soon as we can.

Alternatively you may wish to submit your feedback via our online enquiry and feedback form.

ISG Team

Our Information Services Group (IT team) contact details are provided on our Information Services Group contact details page.

Page last updated: 30 October 2018

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