Contact West Coast DHB health services, health centres and medical practices. Submit feedback, complaints, compliments and much more. All via this Contact Us portal.
In order to provide high quality care, all of our patients are required to provide us with their name and contact details by completing a patient registration form. The form asks for information such as your name, date of birth, address, and other contact details. This information is stored within our Patient Management System and is what we use should we need to get in touch with you.
If you need to update any of the contact details which you’ve previously provided to us, such as your address, phone number, or current GP, please speak with the receptionist or ward clerk when you are on-site at one of our locations. Please be aware that you may be asked to fill out a West Coast DHB patient registration form.
You have the right to see the information West Coast DHB holds about you and the information contained in your health record.
You may request a copy of your record from the Patient Records Office at Te Nīkau, Grey Hospital & Health Centre in Greymouth. You will need formal identification such as a driver licence or passport.
Our friendly staff at Te Nīkau, Grey Hospital & Health Centre’s main reception would be happy to look after items that were lost and found.
If you have lost valuables why not first try talking to one of our friendly main reception clerks first. They might have good news – and if not right-away, maybe a little later. Just leave your details with them, and if they find out they can get in contact with you straight-away.
Ways to contact a facility with hospital health services and other West Coast DHB staff or departments can be found below.
Use the West Coast DHB’s enquiry and feedback form to share a compliment, make a complaint, make an enquiry, or provide a suggestion.
We will do our best to help you, clarify any questions you may have, pass on compliments, or look into any complaints.
Important! Please note however,
Find out how to contact a patient in our Patients and Visitors section.
Use this enquiry and feedback form to ask us a question, make an enquiry, provide feedback , a compliment or a complaint to Canterbury DHB.
The West Coast DHB Guide for the media page provides useful information for general media enquiries.
Call 111 and ask for “ambulance” when there is a medical emergency.
For health advice after hours call your own doctor (General Practice team).
To find your doctor easily, simply follow this link and select your medical practice.
Your call will be answered 24/7 by a nurse who can advise you what to do and where to go if you need urgent care.
Please note: The emergency department at Te Nīkau, Grey Hospital & Health Centre is primarily used for critical and life-threatening situations, such as head injuries, chest pain, breathing trouble, broken bones, and severe bleeding. However, if you have no other satisfactory options available to you, then the Emergency Department is available look after you. Please be aware that every patient will be triaged and the wait until seen by a health professional could be very long. We invite you to watch a very informative video that explains what happens at the Emergency Department.
For information about our Executive Management Team please browse to our dedicated EMT information and contact details page.
Contact and location information for each health facility offering hospital services is located under hospitals and health facilities.
If you wish to contact a specific department or service you can find details under the health centre in which the service is located, or by looking up the department/medical specialty in our health services directory.
To contact West Coast DHB staff, if you don’t know their number, simply phone the Te Nīkau, Grey Hospital & Health Centre’s main reception desk on 03 769-7400, extn 0 . We have also a directory of further key contacts, here on this page. Please navigate through some of the sections here, and hopefully you will find the advice you need to contact the department or member of key staff you’re after.
If you need to phone or visit the West Coast DHB corporate office, details are below.
To make an official information request go to our requests for official information page.
Please note that this new website (published 19 October 2018) is still under construction and our team are doing their best to continually update information and improve links and functionality. We are also working on making the site more user-friendly. With that being said we would love to hear from you, if you have noticed anything you feel could be improved.
We have a short feedback form portion at the bottom of almost every page. On the page that you feel could be improved, simply fill in the details and submit. We will then be able to follow up on your feedback and where we agree will follow up on your request as soon as we can.
Alternatively you may wish to submit your feedback via our online enquiry and feedback form.
Our Information Services Group (IT team) contact details are provided on our Information Services Group contact details page.
Page last updated: 4 November 2022
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